Geri Wallace Email & Phone Number

London, England, United Kingdom

Duty Managing the storeOrdering & implementing DecorFollowing company procedures & disciplining staff where necessaryDealing with contractors following equipment breakdownsDealing with customer complaintsSigning off paperworkGeneral fixes of tills, printers and computersPerforming snatch and cash pickup on a daily basisLiaising with recruitment to vet potential new starters in the recruitment process and once employed issuing swipe cards, linking them to internal systems e.g. tills, people system and cssmTraining new starters on cssm and other tasks around the store

London, United Kingdom

• Implemented and signed off company layouts• Admin for right people, right place, right time staffing scheme.• Joined the Business Involvement Group and became Deputy Chair.

London

• Training and supporting new members of staff.• Keeping the department safe and legal by ensuring staff are up to date with TSL documents.• Running the floor and covering for managers in their absence.• Dealing with customer complaints and issuing high-value refunds.• Launching seasonal phase changes.• Controlling stock: counting space and ordering/returning stock.

Cheltenham, Gloucestershire

• Training new members of staff.• Keeping the Café safe and legal by:o Filling out Due Duligence.o Waste checking & recording.o Checking tickets and printing new ones as needed.• Making and serving coffee and hot food (for which I hold a Health & Hygiene Level 2 Certificate through Highfield; Barista trained by Matthew Algie)• Counting & recording products nightly and bi-yearly.• Cleaning the café nightly.• Creating & implementing methods to reduce stock-loss.• Issuing appropriate refunds & securing tills at close of day.