Geriska Isabelle Email & Phone Number

West Java, Indonesia

Jakarta, Jakarta, Indonesia

- Led and executed comprehensive user research initiatives to enhance all Consumer feature related (payment, app experience, fund movement product, biller)- Collaborated closely with product managers, designers, business and others to translate research insights into actionable design, product improvements, and business decision- Advocated for user-centric design principles across the organization, ensuring that user needs were prioritized in product development.- Mentored and guided junior UX researchers, fostering a collaborative and innovative research team.- Continuously monitored and evaluated industry trends and best practices to keep the platform competitive and user-friendly.- Played a key role in defining and refining the overall user experience strategy for the Consumer product

Jakarta, Jakarta, Indonesia

Greater Jakarta Area, Indonesia

• Conduct audit, competitive analysis, content strategy for Home Credit Indonesia website and all social media channel• Monitor and report on metrics such as page ranking, site traffic trends, effectiveness of site• Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance client goals• Review website structures including site hosting, page redirects, error pages and URL structure• Real-time, Daily and weekly performance reporting. Presentation of key data and conclusions to management• Partners with internal marketing team for strategy and execution to achieve best result

Greater Jakarta Area, Indonesia

• Make improvement on Home Credit Indonesia various web application products from user experience and interface aspect. • Collaborate with Product owners, developers, and marketing to provide solutions with ongoing projects• Analyze Home Credit Indonesia mobile application insights, discover user's pain point, create new user journey, develop wireframe and prototype for the new revamp to improve user experience and the interface.

Bandung Area, West Java, Indonesia

• Helped lecturer to assess student assignment in HCI class• Helped student to understand their final task• Helped lecturer to recap student score

Bandung Area, West Java, Indonesia

• Created UI prototype and front-end for kelas bebas asap project• Teaching UI/UX • Teaching character design for GDC (game development community)• Created Pet 911 UI for gemastik Technology used : Adobe Photoshop, Invision, Paint Tool Sai, HTML, CSS, Javascript

Tasikmalaya

• Accountable for Telkomsel Tasikmalaya inventory website maintenance• Implemented mail notification • Implemented export report to csv feature• Implemented search feature• User interface maintenanceTechnology used : PEAR framework (for mail and import to csv), php, html, css

Tasikmalaya

• Helped participant of BPJS for document validation• Helped the marketing team for the sosialization program of employment assurance• Helped the MPKR (Manajemen Pelayanan Kesehatan Rujukan) for distributing and collecting questionnaires and interview patient for the BPJS quality• Helped with the change of data in BPJS application