The mission of Data Team Leader is to support the effective use of data across DCI systems.- Lead a team of 6-8 data team members (who each have their own responsibilities on the Data Team)- Oversee the structure and design of Salesforce to ensure data integrity, optimization, and long-term system effectiveness- Improve internal business processes by leveraging the Salesforce platform.- Design, implement and optimize business processes through automation tools such as Workflows, Process Builder, Visual flow, and Apex- Design and maintain integrations between various systems including Digium CTI, Magento E-commerce, Marketo, Authorize.net, Cybersource and Subscribe Pro utilizing Apex Callouts, native integrations, Dell Boomi and Jitterbit ETL- Participation in strategic planning for future systems evaluation, selection, and implementation- Agile (primarily Scrum) Product Development Training and Coaching

The mission of the Salesforce Administrator is to collect, maintain and organize customer data using the Force.com platform. Responsibilities Include:- Design, build and test data structures within Salesforce- Design, build and test process automation including workflows, process builder, visual flow, and apex- Monitor and optimize cross-system integrations (Magento, Marketo, SubscribePro) through installed packages and ETL tools (Jitterbit)- Maintained and designed advanced reports, dashboards, and business process automation.- Initiated the transition to Salesforce Lightning through the mapping of business processes and design of Lightning Console apps to support and improve departmental KPIs- Designed, built and tested a custom call campaign tool using visual flow that increased call volume by 35%

As Salesforce Administrator I am charged with leveraging the Salesforce Platform and Ecosystem to empower NDICE in serving its mission. In this role I have:1. Advocated the move from spreadsheet-based tracking and organization to the SFDC platform2. Applied for and set up SFDC through the Power of Us program3. Designed the SFDC Org around the processes of NDICE with a focus on process improvement, including implementation of workflows, process builder, field validations, web-to-lead, conference planning, etc.4. Migrated existing data to the SFDC Org5. Trained NDICE leadership on use of SFDC6. Ongoing support and maintenance of the SFDC Org

Based in Shaker Heights, Ohio, Monarch Teaching Technologies, Inc. (MTT) is committed to providing software solutions that can provide more effective yet cost-efficient support for children with special learning needs. VizZle was a product of a four-year R&D collaboration with the Monarch Center for Autism and researchers from Children’s Hospital Boston/Harvard Medical School.As Exec. Vice President I am responsible for supporting sales, implementation and professional development initiatives for VizZle, an innovative web-based software for creating and displaying visual supports for children with autism.Also in this role, I have evaluated, recommended and administered SalesforceCRM, Pardot, Hubspot, Hubspot CRM and SugarCRM. This has included overall project management, as well as, data migration, automation design and other tasks necessary to move the organization between CRM systems.

As Vice President of Professional Services I am responsible for developing a world-class implementation team to promote the long term success of our customers and the students they serve.

The primary function of the Director of Customer Experience is to oversee the account management and professional development services offered by Monarch Teaching Technologies.

The primary functions of the Autism Technology Specialist are account management and professional development leader.

The primary function of the Director of Education is to be a resource to the teaching staff and to develop and implement direct educational services for the students.

I worked for my father's company over the summer after I graduated for college before I started teaching. It was a great experience for building work ethic, understanding management, and learning a lot about electrical building codes, fire code, security systems, etc.