Gerlin Hendry Email & Phone Number

Bengaluru, KA, IN

IT Service Excellence: Enabling IT services for 4500+ employees and driving global IT programs at the country level. Streamlined demand management with the "Systemic Forecast to IT" initiative, enhancing accuracy and eliminating last-minute surprises. Additionally, uniquely designed and implemented the highly proactive "IT Connect and Care" program.

Budget Management:Optimizing budget planning through effective demand forecasting, site, and user expansion. Implementing strategic, just-in-time spending strategies, achieving over $1 million in savings through careful negotiation and efficient resource allocation.Strategic IT Vision:Spearheading long-term IT strategies aligned with business goals.

IT Infra and Operational Excellence:Effectively managing 4 major data centers, 100+ IT hub rooms, and systems. Achieved a health score above 98% by implementing proactive maintenance strategies focused on stability, security, and performance, reducing downtime incidents by 40%.Stakeholder Management:Interlocking with 20+ global stakeholders to drive.

[+] Implemented Agile frameworks (Scrum, Kanban) for large scale programs that spread across multiple projects, enhancing team collaboration and delivery speed.[+] Facilitated Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring adherence to Scrum principles.[+] Coached cross-functional teams on Agile.

Led the architecture, development, and deployment of mobile apps and websites with best-in-class customer experiences across iOS, Android, Windows Phone, and web platforms. Established and managed a 24x5 IT Hub in Bangalore, overseeing 19K+ products and 50+ business process applications, ensuring seamless collaboration across multiple teams. Successfully.

Designed and developed intelligent self-service portals for management and apps, achieving zero non-compliance in support functions and fostering a faster, cost-effective environment. Spearheaded the development of several applications for Management Information Systems, supporting over 1200+ employees and enhancing overall operational efficiency. Designed.

Bengaluru, Karnataka, India

Driving organization-wide quality initiatives, strategizing process development and improvement activities, and defining enterprise architecture processes. Leading data gathering, filtering, and analysis processes to make data actionable for informed decision-making. Facilitating effective process deployment, conducting rigorous compliance checks, and.

Identified improvement opportunities, developed over 50 business cases for new Six Sigma projects, guided over 20 Green Belt projects, and conducted training sessions for over 700 employees to foster a Six Sigma and Quality culture, resulting in savings of over $1M.

Directed the project quality assurance, identification of metrics, and recommendation of suitable deviations, ensuring optimal project performance. Developed specialized process sets for hardware, firmware and software projects, ensuring more than 95% compliance. Pioneered the framework for a customer satisfaction prediction model, enhancing service.

[+] Planned and executed internal audits across IBM India with smart Stakeholder Engagement, driving ISO 9000 certification for four major sites. [+] Led a major program to enhance audit control awareness through workshops and process improvements that significantly saved 2/3 of the audit effort. [+] Instrumental in maintaining CMMi Level 5, SOx.

Established a robust governance model for remote development centers, deploying quality processes with 20+ key controls to ensure seamless operations. Led comprehensive data analysis and consolidation of IBM India Global Delivery and Account Executive KPI dashboard. Spearheaded process deployment and institutionalization, identifying and mitigating.

[+] Led the Tool Identification and Development Group, focusing on requirements, layer based architecture development, coding, testing, and deploying robust, scalable process automation tools that significantly enhanced efficiency and quality. [+] Played key roles in the Tools Evaluation Committee and Process Change Management Group.[+] Key achievements.

[+] Deployed Quality process and conducted comprehensive organization-wide metrics analysis and facilitated software quality assurance across various projects. Led detailed internal audit analysis, ensuring swift closure of process-related action items.