Germaine Mitchell Email & Phone Number

• Hired as a key contributor of a developing contract compliance team with areas of responsibility in auditing, price realization, customer onboarding and process improvement for $250 million dollar sales division.
• Assisted in the creation of a contract execution process via a new sales signature policy to ensure all sales agreements would have proper signautes prior to execution and customer onboarding. Increasing passing scores.
• Guaranteed additional revenue by implementing changes from contract maintenance activities, including contractually spitulated price increases and compliance related price adjustments.
• Audited multi-facility Integrated Delivery Networks (IDN) to ensure individual sites are setup with contracted pricing and terms per master sales agreement
• Supporting the sales team with adhoc reporting based on pricing/spend analysis
• Captured relevant contract details and customer records in Salesforce to allow for Salesforce reports to be run for customer compliance as well as expiring contracts.

Mason, OH

• Promoted to member of contract compliance team responsible for auditing, business analysis, new business sales support and pricing verification of $1.5 billion-dollar division of Cintas.
• Generated monthly price increase analysis of national accounts business for senior leadership review which assessed percentage of accounts increased/not increased as well as amount of missed revenue per account due to.
• Worked collaboratively with various members of the operations division for the resolution of account discrepancies, reporting and assistance with customer/prospect requests for proposal (RFP) by providing policy.
• Audited new business accounts after their implementation, verified program setup, sites and pricing is in in accordance with executed contract.
• Validated new/renewal contract request files to guarantee all necessary documents were received in order to be review by Contract Compliance Manager for processing.

Mason, OH

• Promoted to lead tactical support team for the company’s largest and most strategic national and global accounts in a $365 million region. Directed 7-member team in the tactical activities to support the customer’s.
• Established priorities to verify that projects associated with account requirements and special initiatives were completed accurately and in a timely manner.
• Identified process improvements to improve outcomes at both the account and region level.
• Hired and trained employee team with 75% of team moving into positions of greater contribution each year.
• Collaborated cross functionally as a division leader to develop and implement initiatives to grow business and improve profitability through best practice sharing and team training.
• Produced quarterly reporting focused on growth, shrink and overall region profitability for senior leadership.

Mason, OH

• Executed tactical project and customer service support of $50 million portfolio of business.
• Executed tactical initiatives to promote growth of a portfolio through price increase execution and product adds.
• Cultivated and grew customer relationships through problem resolution, follow up and the implementation of solutions to meet customers’ business objectives.
• Executed initiatives to ensure contract compliance and to maximize customer satisfaction.
• Tasked with customer required business reporting as frequently as daily up to a quarterly frequency
• Evaluated data and customer feedback to make recommendations to increase retention.

Cincinnati, Ohio Area

• Grew business through client relationship development and the introduction of relevant services.
• Grew business of existing customers by promoting company products and services through customer education.
• Sought referrals to grow the existing base of business.
• Led the Customer/Financial Service Representatives at branch in the referral/sales process.
• Developed and maintained strong working knowledge of policies, procedures, and products as a basis for sound decisions and recommendations to customers.

Cincinnati, Ohio Area

• Coordinated applicant tracking and hiring process for location.
• Participated on interviewing team for Home Essentials positions.
• Developed and implemented daily business rhythm process to facilitate daily requirements and duties for all employees.
• Management appointed trainer for new employees. Training included customer interaction, sales strategies, and role expectations.
• Consistently recognized as top performing leader, propelling team to the top of district in all revenue KPIs.
• Developed and introduced quarterly business guidelines to senior store leadership. Guidelines were focused on activities to drive growth.