Germaine Palangdao, Pmp Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, United States

►Project and Program Management: Oversee, plan, drive and implement a portfolio of projects under the U.S. Department of VA Operations, Security and Preparedness (OSP) that include the Office of the Chief Security Officer, Office of Emergency Management and Resilience, Office of Identity, Credential and Access Management, Office of Security and Law Enforcement and the Office of the Chief of Police. ►Strategic Planning: Provide content and process expertise for establishing and implementing a strategic direction. Includes development of strategic goals, objectives, strategies, performance measures, targets, improved programmatic outcomes, and linkages to programming, budgeting and evaluations for the U.S. Department of VA Operations, Security and Preparedness (OSP).

Washington D.C. Metro Area

Account Manager: Client-facing role—oversaw and managed a global automaker's repair certification program onsite at the U.S. corporate headquarters.►Project Management: Administered full-cycle project management for certification program. Streamlined project plans, processes, shortened cycle time—increased efficiency. Developed best practices—improved program integrity. ►Relationship Management: Collaborated cross-functionally with client dealers, facilities, vendor network, and 5+ teams across the U.S. and Canada to meet client needs, deliver services, provide customer service, and increase program quality.►Program Management and Operations: Managed daily operations and developed standard operating procedures in ambiguous environment. Defined requirements and processes, established cadence—provided process improvements and elevated efficiency. ►Best Practices: Implemented best practices, procedures, adhered program to requirements. Developed gap analysis, mitigation strategies, produced positive outcomes. ►Communications: Delivered program presentations and webinars, provided program updates and reporting to Sales executive and regional teams.

►Co-lead of global team—provided advisory services to extend Project Management Day of Service (PMDoS™), a Project Management for Change signature event, to a global scale. This annual volunteer and community outreach initiative mobilizes PMP volunteers and provides pro bono Project Management services to nonprofits and social change organizations. ►Focus on relationship management—identified and strengthened relationships with potential PMDoS™ project leaders, and scoping market opportunities to expand program offerings. ►Evolved and progressed event project and operational framework gleaned from development of best practices.

Washington D.C. Metro Area

Oversaw a portfolio of 19 programs of one of the largest U.S. standards initiatives for this technology association. Served as primary customer contact; managed client interface relationships, daily operations, program implementation, and project management processes. Clients included 300+ senior IT executives, C-suite, and engineers from 90+ technology companies in 13 countries involved in Network Functions Virtualization (NFV), CTO Council, Satellite Systems, Telecommunications Cabling Systems, and Vehicular Telematics programs. ►Partnered with CTO and launched new CTO Council; increased representation of C-suite executives and IT leaders by 75 percent in a one-year period. Provided research, lead generation, list management, communications, and client relationship management. ►After two months of hire, spearheaded organization's problem-solving response to ANSI non-compliance audit result. Developed processes, procedures, ensured compliance, resolved findings, provided staff and leadership training; executed successful passing of subsequent audit that resulted in ANSI re-accreditation.►Collaborated with Membership, Sales, Marketing Intelligence, and Policy departments; aligned, cross-pollinated communications and activities. Coordinated subject matter content and session panels; managed event planning, collaborated on marketing plans; managed speakers for conferences and industry video interviews.►Served as editor of organization's Standards Style Guide, a manual that provides guidelines for technical standards. Initiated and developed revision (writing, editing, proofreading), facilitated edits with Technical Standards Subcommittee. Resulted in first updated publication in 23 years.►Introduced, developed, implemented first organizational customer service guidelines and quality improvement program; wrote procedures, best practices; trained team on customer service practices; resulted in increased performance metrics and customer service ratings.

Washington D.C. Metro Area

Washington D.C. Metro Area

Full-Time Student, Project Management Program* Earned Project Management Certificate.

Washington D.C. Metro Area

Completed Communications designation program from Toastmasters.►AWARDS: Recipient, Toastmasters Best Speaker Award and Best Evaluator Award, PMIWDC Chapter

Certificate, Project Management

Communications (Cc) Designation, Communications Track

B.S., Retail Marketing

Activities and Societies: Gymnastics with the University of Maryland Gymkana Troupe