German Ayala work email
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I have always worked in jobs that heavily rely on exceptional customer service. I've worked in IT for the last 6+ years. During those years, I've played an integral role in the successful operations of the company's Information Technology team.I'm currently a student at Umass Lowell. Aside from my 6 years in corporate IT, I've earned an A.S. in Information Technology degree at BHCC. I plan to earn my Bachelor's degree in Information Technology at Umass Lowell and broaden my knowledge of the IT field. I have a passion for learning and I'm quick to adapt to new environments and tools.
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Roxbury Community CollegeBoston, Ma, Us
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Information Technology Help Desk TechnicianRoxbury Community College Mar 2023 - Jan 2024Roxbury Crossing, Ma, UsProvision and troubleshoot VoIP phones making sure correct licenses are assigned and correctly testing device functionality.Deploy Windows 10 and 11 devices to students and faculty by imaging through FOG or USB, and installing any additional software.Support Ricoh printers through print server, IP reservations, and troubleshooting.A/V systems support during scheduled events.Use AD to create, unlock, reset passwords, and manage group membership for user account.
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It Associate (Contract)Abdul Latif Jameel Poverty Action Lab (J-Pal) Apr 2022 - Nov 2022Cambridge, Ma, UsManaged IT assets by vetting, tagging, recording, and maintaining using Salesforce.Created accounts and configured software/hardware as part of the onboarding process. Off-boarding of departing staff with regard to IT systems and assets.Provided advanced troubleshooting for web browsers, word processing software, and other applications. Managed the overall ticketing system. Assigned tickets to others and responded to tickets submitted to the ticketing. Provided support to internal and external groups on technical issues via telephone, email, and in person.Responsible for building solutions in the Knowledge Base for staff to self-service.Managed day-to-day G-suite administration for J-PAL staff.Assisted with Salesforce and Foundation Connect/Salesforce tasks when needed. -
Enterprise Applications AnalystFramework Homeownership Jun 2018 - Mar 2022Boston, Massachusetts, UsImplement, maintain, and utilize multiple SaaS applications across different departmentsPerform onboarding and offboarding tasks when necessaryManage a full macOS environment using JAMF and JAMF Connect productsWork on ad-hoc projects that involve the use of SaaS such as Salesforce and HubSpot integrationsFunction as the only IT representative before hiring new team membersCoordinate work with vendors and staff to resolve urgent issues -
Desktop Support TechnicianHousing Partnership Network Mar 2015 - Jun 2018Boston, Ma, UsSetup, deploy and support Windows and MacOS equipment assigned to new and current employees.Install and patch software using the PDQ Inventory and PDQ Deploy tools.Serve as the main point of contact for all user requests and technology related issues.Utilize Active Directory to create and manage computer, and user accounts, and apply proper permissions.Enhance standard and custom Salesforce objects to fit the organization’s needs. Manage three company WordPress sites by using stage sites to QA future changes.Lead project to migrate to ShoreTel’s VoIP services and cloud-based communications.Work with vendor contacts to resolve technical problems with computing equipment and software.Provide basic software consultation support (MS Office, Word, Excel, Outlook).Track all issues using Salesforce, provide analysis of the patterns and document potential solutions. -
Corporate Support InternAthenahealth Jul 2014 - Jan 2015Boston, Massachusetts, UsImaged 15 or more laptops per day to be used as loaners, upgrades and new hire laptops in an efficient manner.Swapped out faulty and/or outdated hardware pieces such as RAM and hard drives, in computers with upgrade needs.Assembled desk equipment including dual monitors, docking station and an IP phone for new employees and provided continuous support as needed.Resolved more than 10 tickets a day using the Servicenow ticketing tool based on priority level.Provided assistance to users regarding usage of tools such as MS Office, Cisco AnyConnect, WebEx and others.
German Ayala Skills
German Ayala Education Details
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University Of Massachusetts LowellInformation Technology -
Bunker Hill CcInformation Technology
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Year Up UnitedInformation Technology
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East Boston High SchoolGeneral Studies
Frequently Asked Questions about German Ayala
What company does German Ayala work for?
German Ayala works for Roxbury Community College
What is German Ayala's role at the current company?
German Ayala's current role is IT Professional.
What is German Ayala's email address?
German Ayala's email address is ge****@****hip.org
What is German Ayala's direct phone number?
German Ayala's direct phone number is (424) 338*****
What schools did German Ayala attend?
German Ayala attended University Of Massachusetts Lowell, Bunker Hill Cc, Year Up United, East Boston High School.
What are some of German Ayala's interests?
German Ayala has interest in Science And Technology, Education, Environment.
What skills is German Ayala known for?
German Ayala has skills like Computer Imaging, Computer Setup, Microsoft Office, Windows, Computer Hardware, Software Installation, Time Management, Microsoft Excel, Powerpoint, Microsoft Word, Communication Skills, Customer Service.
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