Germán B. Email & Phone Number

Copenhagen, Capital Region Of Denmark, Denmark

Responsible for the design, building and maintainability of a multi-interface platform for different types of users with the goal to automate retailers onboarding process within a global payment provider system. Developed multiple API's within a microservice infrastructure, including RabbitMQ, connections to multiple external vendors such as Hubspot, Credorax, Viator, etc.

P2P platform where Locals can share daily activities with tourists...Localife, brought to life by a team of 4 keen and curious engineers, is a P2P platform using JavaScript Frameworks, relational databases and a Payment Gateway. Localife is targeted to encourage travellers to live memorable moments with locals in their everyday lives.- Responsible for managing product agility and planning, from the initial concept to an MVP design.- Personally Influenced every aspect of building the app from the ground up, resulting in +30 features. - Implemented all aspects of the underlying API and Data modelling, resulting in a stable and solid backend server with +8 relational tables.- Responsible for deployment in Heroku & NetlifyThe fast progression of development was heavily dependent on the planning based on agile methodologies, UX/UI prototype and a steady git-flow with branch protections and automated CI/CD for deployment in Netlify/Heroku.TechStack: JavaScript, TypeScript, React.js, Redux.js, CSS, Express.js, Sequelize, PostgreSQL, Redis, Cloudinary, Geocoder, GitHub

London Area, United Kingdom

• Piloted quality assurance while conducting application testing (Jest) within a team 3 developers.• Influenced improvements and optimisations on UX/UI, reliability and scalability.• Converted the application to TypeScript in 5 days.Tech StackPostgreSQL • Express • React • Sequelize • Bcrypt • TypeScript • Jest • Testing-Library

The website that makes websites for English language teachers. Hubbly helps language teachers find new students & grow their business by allowing them to create websites with the best UI/UX design to help you achieve the highest possible conversion rate.A team effort to develop a full working platform in Ruby on Rails, creating Figma prototype, UX/UI design, DB schema, and both back and front-end development.- Designed, pitched, developed and in-time-delivered a fully-functioning web-app- Implemented MVC concept and assured convention standards- Created Database Schema and +20 app features - Created and fulfilled +60 associated user story. - Created and prioritised the backlog for the tech team.Tech Stack:Rails, Active Storage, Bootstrap, JQuery, Stimulus, PostgresQL, SASS, Redis, Cloudinary, Pundit

Denmark

• Bespoke Travel Provider for FIT's to destinations in South America.• Created 30% yearly growth through market research, analysis, and business process improvements.• Introduced 6 product-innovations and NPD’s yearly, while maximizing value propositions and embodying as a Customer Champion.• Increased profit margin by 8% YOY through brand awareness, customer loyalty and supplier negotiation.• Conducted book-keeping and reporting of financial accounts for 5 consecutive years.

Copenhagen Area, Capital Region, Denmark

• Created a positive impact for up to 4 groups of tourists daily while designing and producing awe in tourism-related experiences. • Managed individuals and large groups in in different situations and in 3 languages.• Delivered 10 different memorable journeys through emotional storytelling and discovery (Transformational travel) in Copenhagen alone.Partner Companies: DMC, GuideServiceDanmark, BestTravel, BDP, etc.

Barcelona Area, Spain

• Managed and engineered the development of 3 solid B2B projects throughout the life cycle in a proprietary language named ScriptPro.• Improved productivity and share of wallet for e-commerce customers by 20% and created 50.000€ in revenue per year.• Improved product value and decreased customer ticket request volume by 9% YOY, through managing roadmap, backlog, testing, stakeholder communication, documentation and training.• Managed the Implementation for 10 Nordic travel providers within a tight deadline.

Barcelona Area, Spain

• Managed customer onboarding for 3 API products, and 4 airline products including ancillary services, nego-fares.• Delivered technical sale, support, consulting, and best practices for 45 European travel providers.• Served as a cross-functional Subject Matter Expert for 3 API’s and advocated customers’ needs.• Achieved winning sales pitches and increased share of wallet for 13 customers by 25%.• Facilitated contract renewals, negotiations and crisis management for 28 Nordic customers.

London, United Kingdom

Worldspan / Galileo • Facilitated API product support, consultation, certification, training and onboarding through outstanding customer service and understanding for 78 global clients.• Balanced speed, quality and quantity of content through +30 documented best practices.• Built bridges between internal departments and 16 dedicated European customers by establishing valuable rapport.• Manage the exchanged EDIFACT/XSL connections and it’s crisis proceedings, quality assurance and development of new functionality for 2 years, while ensuring industry standards and customer satisfaction were met.• Authored GDS and Airline industry instructions improving knowledge acquisition and accelerated certification for new customers by 50%.

Frederikssund, Capital Region, Denmark

Functioned as a translator for the Council of Frederikssund, its Mayor, council members and guests arriving from Spain (Catoira) and United Kingdom (Summerset) in relation to over 20 brotherhood events over a period of +10 years.

London, England, United Kingdom

2nd level support for Fares & pricing related enquiries and 1st level support for ATPCO filing and Fares related queries from Airline partners. Build relationships with fares experts from more than 30 Airline. Analysed, investigated and settled Agent Debit Memo disputes between 200 Worldspan customers and Airline partners.

Developed 4 websites using PHP, HTML, CSS, SQL and CMS.argen.dkeuroamerican.dkMercosurtrade.comajad.dkargentinaxpert.dk

Bucharest, Romania

Onsite management of quality assurance and development for the third party Worldspan support helpdesk in Romania. Improve support efficiency and agent knowledge. Manage resolution for the first-level helpdesk through Training whilst identifying training needs and ensuring knowledge development.

London, England, United Kingdom

- Established 1st. level system support for functional and technical questions of Worldspan GDS in the ES, DK & UK market.- Served as Worldspans customers’ first point of contact via phone, e-service in line with a defined support process, SLA and tools.- Provide high first contact resolution to 10 Worldspan Products - Serviced +400 customers in a fast and efficient manner and applied workarounds to achieve a final solution in short time span.- Strived to meet and exceed customers’ expectations through strong personal and social skills achieving 9.4 rating in NPS score.

Copenhagen, Capital Region, Denmark

Achieved a daily sales record of 124.000 DKK as an Amadeus Booking agent and Sales operator for charter flights, hotels and excursions throughout Europe.Provided high customer satisfaction through customer service and excellent listening skills.Learned +20 product by heart and outperformed in sales pitches.

Executive Mba

7 modules: Leadership/Finance/Human Resources/Supply Chain Mgt/Strategic Mgt/Marketing/Innovación y transformación digital Research.

Master Of Business Administration - Mba, Business Administration And Management, General

International Travel And Tourism Management, Upper 2Nd

Activities and Societies: Airline Management Web Design Impacts of Tourism Business Strategy Marketing Human Resources ...