As a Service Manager, I initially led the support transition from Cargill to external vendors, ensuring comprehensive knowledge transfer sessions were conducted for each application reference. My commitment to continuous improvement is guided by the strategic vision of IT aligned with our overarching business objectives.Key responsibilities in my role include:Strategic Stakeholder Engagement: I conduct regular strategic meetings with business supervisors and key users to unearth… Show more As a Service Manager, I initially led the support transition from Cargill to external vendors, ensuring comprehensive knowledge transfer sessions were conducted for each application reference. My commitment to continuous improvement is guided by the strategic vision of IT aligned with our overarching business objectives.Key responsibilities in my role include:Strategic Stakeholder Engagement: I conduct regular strategic meetings with business supervisors and key users to unearth IT-driven value-add opportunities, ensuring our initiatives are closely aligned with business needs.Incident and Performance Management: Throughout FY1718, I set specific targets related to the incident backlog and developed application-specific strategies. By fiscal year-end, we successfully achieved these targets, demonstrating our commitment to excellence and continuous improvement.Demand Management: With my extensive knowledge of the applications utilized within our operations and a thorough understanding of our business processes, I facilitate impactful IT service delivery, ensuring that our solutions effectively support business functions and enhance productivity.Vendor Coordination: I am actively involved in managing our relationships with vendors, continuously seeking and identifying opportunities to enhance business operations through technological advancements. My role ensures optimal communication between business units and IT, bridging gaps and aligning objectives.Critical Incident Escalation: I manage escalations from business users for urgent and critical incidents, ensuring rapid response and frequent updates. My involvement is crucial in driving the resolution process to meet or exceed our incident SLA targets, thereby minimizing business disruption and maintaining operational continuity. Show less

ERP Development company dedicated to design, development, deploy and support of global management software specialized in Mutual and Financial Companies. I was in charge of certain functions within the company, system modules and business accounts of the company, reporting directly to the general manager.My functions include: lead the development process for the clients and new accounts (requirement gatherings, analysis, design and deploy) responding to customers' needs and representing… Show more ERP Development company dedicated to design, development, deploy and support of global management software specialized in Mutual and Financial Companies. I was in charge of certain functions within the company, system modules and business accounts of the company, reporting directly to the general manager.My functions include: lead the development process for the clients and new accounts (requirement gatherings, analysis, design and deploy) responding to customers' needs and representing company's guidelines. Software technology was Visual Basic 6.0 using SQL 2000/2005 and Crystal Report.I also provided pre and post sale services, performing demos, conducting surveys and training users.Another of my responsibilities were customer support, documentation (technical manuals and user manuals) and internal and external communication, being the main contact between the client and company's personal. Show less