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Chile

• Led implementation of comprehensive Technology Architecture framework, standardizing infrastructure across on-premises and cloud platforms, IT/OT communications, and radio systems.• Oversaw Infrastructure Operations team is responsible for 24/7 monitoring, maintenance and Level 2/3 support of all IT/OT systems and infrastructure.• Managed Service Delivery function, including IT/OT help desk and ticketing system serving over one thousand users.• Directed Cybersecurity program, implementing policies/procedures, access controls, threat monitoring, and incident response for IT and OT environments.• Supervised Business Applications and ERP support teams, providing Level 2/3 support and managing vendor relationships for critical business systems.• Spearheaded data integration initiatives, implementing ETL processes and integrations between disparate systems to enable automation.• Ensured IT compliance through development of ITGC policies, coordination of internal/external audits, and execution of remediation plans.• Led Operational Technology support team in evaluating innovative technologies, developing OT roadmaps, and supporting implementation of intelligent mining systems.• Managed portfolio of IT/OT projects, overseeing planning, execution and delivery within scope, timeline, and budget constraints.• Controlled the technology department budget, including CAPEX/OPEX forecasting and inter-company allocations.

Región Metropolitana De Santiago, Chile

• Lead strategic alignment of business objectives with OT/IT operations, overseeing governance structure including program management and tactical/strategic boards.• Direct planning and execution of twenty-three services for Integrated Remote Operations Centre (IROC), encompassing Help Desk management, KPI development, multi-tiered resolution teams, and remote/on-site teamwork coordination.• Spearhead fleet autonomous projects, collaborating with industry leaders such as Komatsu, Caterpillar, and Epiroc on autonomous drills, trucks, and remote-controlled solutions.• Managed team of 11 direct reports and 100+ contractors, delivering 25 IT/OT services and overseeing $5MM annual project portfolio while consistently meeting Service Level Agreements (SLAs).• Architected digital transformation strategy focusing on automation, data consolidation, value extraction, and business intelligence, resulting in 28% cost reduction on $4MM initiative implementation.• Expanded services portfolio from 8 to 25 offerings (2015-2022), elevating organizational perception from IT infrastructure provider to trusted business solution partner through strategic stakeholder alignment.• Reduced fleet incidents by 21% and improved dispatch system integrity from 45% to 71% by implementing comprehensive service lifecycle for 27 Mine Solutions based on IT/OT best practices.• Decreased fleet incidents by an additional 16% through implementation of robust KPIs and reporting mechanisms.• Achieved safety targets through effective management of collision avoidance and fatigue systems.

Región Metropolitana De Santiago, Chile

• Oversaw Build and Run information management services, focusing on automation of mine truck cycles including loading, hauling, dumping, transiting, and drilling operations.• Implemented comprehensive ITIL-based service model for mining technical services, encompassing incident, problem, change, and demand management processes.• Established robust governance model, managed audits, and implemented risk mitigation strategies to ensure consistent delivery of business value.• Achieved 91% project compliance with operating plan (2014-2015), successfully delivering infrastructure upgrades, technology standardization in server rooms, backup power supply installations, and WAN/LAN communication network redundancy implementations.• Spearheaded deployment of Cisco mesh wireless network, fleet management systems, and high-precision drill/blast systems, enhancing operational efficiency and accuracy.• Attained 100% audit closure with zero business impact from security incidents for two consecutive years (2014-2015), demonstrating excellence in risk management and security protocols.

Región Metropolitana De Santiago, Chile

• Led Build and Run services for Commercial Applications (ERP) across the Americas, ensuring seamless operation and continuous improvement of critical business systems.• Managed the entire lifecycle of commercial applications, ensuring seamless operation and continuous improvement.• Led the Latin America region in implementing the "Safari Project," a significant initiative that required meticulous project and change management.• Executed the Solid Service Model, establishing strict discipline to follow up on Incident Management (IM) processes in line with defined governance structures.• Steered team change management, focusing on accountability for service management tickets to enhance overall service efficiency.• Enhanced operational efficiency and cost-effectiveness through strategic outsourcing and process improvements.• Improved service reliability and stability, contributing to better overall performance across the region.• Demonstrated strong leadership in project and change management, ensuring successful implementation of critical initiatives.

Región Metropolitana De Santiago, Chile

• Managed the complete lifecycle of IM services, ensuring seamless operation, continuous improvement, and adherence to best practices.• Led the successful implementation of the key elements of the IM Operating Model in the Americas region. This included establishing proper governance structures, implementing processes, and deploying IT tools to support these processes.• Oversaw the delivery of monthly Service Delivery Review Packs and Quarterly reports. Ensured the quality of these reports was consistently high, leading to greater confidence in the actions taken by IM Management.• Successfully managed team change initiatives, particularly in the adoption of new tools to manage the IM Operating Model and the IM environment.• Implemented governance structures, processes, and IT tools that significantly improved the operational efficiency of IM services.• Effectiveness of the implemented demonstrated strategies and processes drove the 23% reduction in incidents.• Enhanced the quality of service delivery reports, providing stakeholders with reliable and actionable insights.• Facilitated successful team change management, ensuring the team was equipped with the necessary tools and skills to manage the IM environment effectively.

Estado Miranda, Venezuela

• Systems Information, Continuous Improvement, and Quality Systems Director• Led strategic management of three critical areas: Systems Information, Continuous Improvement, and Quality Systems, driving organizational excellence and compliance.• Spearheaded strategy development and change management for Systems Management function, including process redesign and functional optimization across Quality Systems, Continuous Improvement, and Systems Information areas.• Orchestrated internal audits of the Integrated Management System and managed external audits by BBQI, ensuring maintenance of ISO 9001:2000, 14000, and 18000 certifications.• Developed and implemented IT strategy aligned with Best Practices, encompassing: Operational and change management, Asset administration, Customer service enhancement, and Training program development.• Led the creation and execution of Anglo American Venezuela's Strategic Plan, aligning IT initiatives with overarching business objectives.• Managed IT Lifecycle Management project implementation, adhering to Information Technology Infrastructure Library (ITIL) frameworks to optimize IT service delivery and support.• Directed IT coordination for Minera Lomas de Nilquel's ISO certification and BS 17999 compliance, including: Development of department guidelines, Creation of comprehensive

Licenciado En Computacion (Bs Science. Major In Computer), Computacion

Magister Gerencia (Management), Finanzas (Finance)