German Dyunin Email & Phone Number

Moscow, Russia

Mobile Application Business AnalystJob responsibilities:- Working out ideas and disign of the process or feature wtih the mobile disigner and business management- Specification of business and technical requirements- Researching the necessary integrations and setting tasks for their improvement- Setting tasks for new system integrations- Setting tasks for mobile application development teams (front-end, back-end, API)- Interaction with development teams, negotiating and fixing agreements, monitoring compliance with agreements- Organization and maintenance of the development backlog: organization of development, control of deadlines- Conducting primary product analytics and AB tests, their analysis and conclusion formation- Setting tasks for deep product analytics and interacting with the analytics team on other issues- Support for already launched solutions- Management of non-code resources on GitLab (pictures, icons, documents, etc.)- Maintenance of the product page of the process: results and impact on users, process economics, launch stages, tasks for future improvements, dependencies on other bank teams and deadlines for their tasks, current status of the processTechnologies used: Confluence, Jira, Amplitude, git, GitLab, Swagger, SQL, Python, Tableau, Graphana, Sage, Kibana, Figma, Trello, DCO, Localize, Intrabank systems (Tinkoff CRM, Tinkoff Messager, Tinkoff DCO , Feature Toggles, ForgeSD)

Moscow, Russia

Job responsibilities:- Leadership in a team of 4 analysts- Prioritization of tasks and control of deadlines in the team- Communicate with business customers, data warehouse development and support team- Setting tasks to data warehouse teams to improve data and improve data quality- Improving the quality of analytics and reports within the team- Development of analytics tools- Finding new analysts for the team and conducting interviews with them- Research of customer requests using natural language processing tools, simple machine learning tools- Research of client requests on the topics of requests recorded by client support operators- Research of problems faced by customers in the mobile application, on the web platform, when communicating with the support team- Specification and calculating AB tests and other product tests- Search and verification of product hypotheses by methods of mathematical statistics- Assistance to business customers with product test criteriaTechnologies used: Python, Natural Language Processing tools, Math Statistic, Machine Learning tools, SQL, Tableau, Graphana, Sage, Kibana, Tinkoff CRM, Apache Zeppelin, Apache Kafka, Jupyter Notebooks, Confluence, Jira, Trello

Moscow, Russia

Project management for proactive customer service for Tinkoff Business.Job responsibilities:- Prototyping and business description of the project- Building an project implementation plan and drawing up roadmap- Doing project analytics- Researching the necessary integrations and setting tasks for their improvement- Presentation of the project to the heads of departments of the company- Finding and researching triggers of client problems- Development of scenarios for client problems and their solutions- Analytics and prioritization of client issues that can be resolved proactively- Testing new integrations- Conducting weekly status meetings- Control of development deadlines- Conducting tests and their analytics for production- Project launch report- Maintenance of the project wikiTechnologies used: Confluence, Jira, Gant chart, Python (for analytic, Tinkoff CRM, Tinkoff Backend Dialog Systems, Tinkoff Messanger, Google Slides, Jupyter Notebook, Trello, Swagger, git

Moscow, Russia

August 2019 — March 20208 months Tinkoff BankMoscow, www.tinkoff.ru/Chatbot Support Analyst-DeveloperDeveloper responsibilities:- Development of deep backend calls in Java Script- Design and development of scripts for the chatbot using Tinkoff CRM procedures- Setting and accepting tasks for chatbot response editors- Fixing bugs and improving chatbot scripts- BDD and manual testing of chatbot scripts and backend calls- Primary monitoring after the release of a new scriptAnalyst responsibilities:- Research customer requests using natural language processing and machine learning tools- Finding new topics for chatbot automation- Creating tasks for labeling clients requests- Collection, processing and quality assessment of labeled data- Monitoring the quality of chatbot scripts in production - Setting tasks for improve chatbot scripts- Creation of reports on the work of the chatbot- Development of analytics tools- Conducting AB tests of chatbot scripts- Interaction with the development, analysts team, business customers and stakeholdersTechnologies used: Python, JavaScript, TypeScript, Stash, Team City, Docker, Tinkoff CRM, Tinkoff Backend Dialog Systems, Tinkoff Messanger, Webim, Jupyter Notebook, Swagger, git, Stash, Team City, Tinkoff QA Utils, Confluence, Jira, Trello, Google Slides

Moscow, Russia

Job responsibilities:- Writing response templates for customer support- Work with a team of developers of chatbot scripts for the design of dialogs- Design and writing response for chatbots- Writing internal articles for customer support staff- Writing news on intrabank products and processes- Training and consultation of other writing teams- Teaching other people to further delegate writing tasks to them- Writing command digests- Conducting an interview- Writing texts for internal system components (name of processes, description of system components, etc.)Technologies used: Google Slides, Google Docs, Miro, Confluence, Tinkoff CRM, Jira, Trello

Moscow, Russia

Job responsibilities:- Answering customer questions- Carrying out financial transactions- Checking and updating customer data- Appointment of meetings of the client with the bank courier- Sale of services- Transferring customer requests to the back office- Advising clients on banking, financial and other issues- Help other customer support specialists