-Responds to requests for technical assistance in person, via phone and electronically.-Diagnosing and resolving technical hardware and software issues.-Documenting resolution in the ticketing system (ServiceNow)-Assist the Solution Tech supervisor in training of new techs

-Design, implement and oversee all GEAR UP Project activities.-Manage, supervise and direct all program operations, including hiring and supervising staff and tutors, designing program activities for students and parents.-Engage with each assigned student to help him/her plan for postsecondary opportunities appropriate to his/her needs/plans.-Work with school personnel (principals, teachers, counselors, others) to find needed resources and services for program participants.-Engage 1:1 with families to support their child’s postsecondary planning.-Plan and coordinate field trips to campus and STEM sites.-Coordinate STEM activities for students during the school year, afterschool and/or in summer camps or programs.-Work with project partners to reach project goals.-Identify, recruit and coordinate available community resources.-Recruit, hire, train and supervise college student employees and others to tutor and mentor program participants and provide on-site administrative support.-Maintain proper cost accounting records for all expenditures.-Maintain records for the project and provide such records to the project supervisor upon request.-Solicit and track in-kind and cash contributions of goods and services from external sources.-Assist project supervisory personnel (Barbara Peterson, NLA; Tracy Plouse, CWU) in efforts to evaluate program effectiveness.