German Soler Email & Phone Number

Bogota, D.C., Capital District, Colombia

Works with Bizagi clients to expand and accelerate value from their investment in the platform, by maximizing the usage of Bizagi's capabilities. This means working closely with the GTM team in LATAM to identify, mature and close ARR opportunities. Main functions: - Hold the relationship with the client and be the “human face” of Bizagi. - Orchestrate the engagement between client and Bizagi and mitigate risks through a proper governance and cadence of meetings. - Identify and accelerate opportunities for the client to release value from promoting platform utilization

Bogota,D.C., Capital District, Colombia

IT Financial Security Consultant on VU Security products. Responsible for the deployment and best practices adoption within VU Security products projects. Responsible for customers on Spanish South America, Central America and the Caribbean territory. Main Contribution: - Unify and build Customer Success practice with in VU Security culture/organization. - Management and strength of customer relationship at all levels including C-level, management and technical levels, during deployment, production and support stages. - Follow-up of any reported incident or change control request, to get the expected deliverables and results. - Support to the deployment and support teams on their day by day activities, incidents resolution and concrete requests from the customers.

Bogota,D.C., Capital District, Colombia

IT Security Consultant on SaaS Security Solutions from IBM Security SaaS solutions portfolio. Responsible for IBM Security SaaS customers, their best practices adoption, customer service, customer satisfaction, contract renewal, up-selling and cross-selling. Act as a post-sale point of contact to report service incidents or service requests, issues with billing and contract management. Responsible for Spanish South America, Central America and the Caribbean territory. Main Contribution: Unify current Security SaaS contracts post-sales management. Pre-sales technical support for local sales teams on the territory. Management and strength of customer relationship at C-level, during deployment, production and support stages. Follow-up of any reported incident or change control request, to get the expected deliverables and results. Responsible for driving the annual Customer Satisfaction Survey. Revenue generation from services/products upselling, cross-selling and contracts grow. Identification of new opportunities within legacy customers and their viability to be migrated to the cloud. Support to the deployment and support teams on their day by day activities, incidents resolution andconcrete requests from the customers.

Bogota,D.C., Capital District, Colombia

IT Security Consultant from IBM Trusteer Security SaaS solutions portfolio. Responsible for IBM financial and bank customers, their best practices adoption, customer service, customer satisfaction and contract renewal. Act as a post-sale point of contact to report service incidents or service requests, issues with billing and contract management. Responsible for Spanish LATAM territory. Main contribution: Pre-sales technical support for local sales teams on the territory. Strengths and weaknesses analysis of the competition to achieve the correct positioning and sale of value to customers Management and strength of customer relationship at C-level, during deployment, production and support stages. Follow-up of any reported incident or change control request, to get the expected deliverables and results. Responsible for driving the annual Customer Satisfaction Survey. Revenue generation from the upselling of products or services and contracts renewals, with a hit rate of 70%.

Bogota,D.C., Capital District, Colombia

IT Senior Consultant in integration of turnkey solutions around Business Digital Transformation, End User Computing (SaaS, Mobility, Remote Access and Virtual Desktop), Cloud, Data Center, Total IT Outsourcing (Server, Security and Network Management) and End User Computing Outsourcing (Service Desk and Field Services), integrating multicultural and multilingual internal teams resources and services partners, ensuring viable and on time solutions, within budget and at optimal service levels. Responsible for the territory of Colombia, Ecuador, Peru, Venezuela, Central America and the Caribbean. Main contributions: Creation of Business Cases, Cost/Price & Financial models and technical/commercial proposal documents, with an average win rate of 35% and average revenue generation of USD$ $20 million (average profit of 20%). Consolidation of the internal work team through the optimization of the processes that includes the design, creation and delivery of technical/commercial proposals. Continuous support to the Services Global team with the design, indoctrination and presentation of services portfolio, internally and to customers. Continuous support to the internal sales and technical teams on opportunities qualification, consultative sales, due diligence and pre/post sales processes. Selection, qualification and onboarding of external service providers/partners.

Bogota,D.C., Capital District, Colombia

Responsible for customized design of outsourcing IT services, using internal resources and services, as well as integrating external service providers. Main contributions: New deals exploration, due diligence and scope definition. Costing, pre-sale, sale and negotiation. Third party negotiation and recruitment. Customer relationship management. Key contribution in major business in Colombia. Average revenue generation of more than USD $ 40 million. Consolidation of the Services Area operation, through the implementation of projects that helped to grow in resources, coverage and services offer.

Bogota,D.C., Capital District, Colombia

Responsible for managing Outsourcing contracts, their human resources, services transition, create andexecute work/project plans, statements of work definition, budget management, services quality assurance, customer relationship management and exploration of new opportunities or services grow. Main contribution: On time and within budget execution of services contracts. Additional revenue generation as a result of new opportunities exploration and identification. Internal revenue recognition in accordance with internal policies and forecast. Customers’ relationship management, generating long time and mutually profit relations.

Bogota,D.C., Capital District, Colombia

Responsible for design, costing and sizing of customized IT infrastructure deployment, support andmaintenance services, human resources management, create and execute work/project plans, statement ofwork definition, budget management, services quality assurance and customer relationship management.

Bogota,D.C., Capital District, Colombia

Responsible for IT Outsourcing services, including the design, costing/sizing, transition, resourcesmanagement, project management and quality assurance, providing also support during pre-sales, sales and contractual stages.

Bogota,D.C., Capital District, Colombia

Responsible for IT Outsourcing services quality evaluation and improvement, mitigation plans, service levels evaluation and ISO 9000 certification support.

Bogota,D.C., Capital District, Colombia

Responsible for IT deployment, support and maintenance services delivery, IT consulting and due diligenceservices, creation of technical/commercial documents for proposals and pre-sales support.

Bogota,D.C., Capital District, Colombia

Responsible for the Standard Managed Environment (SME) project implementation for Latin-America region, feasibility analysis of the project, hardware/software deployment and implementation at regional data centers and end user infrastructure level, budget creation, execution and management, planning and execution of work/project plans.

Bogota,D.C., Capital District, Colombia

Responsible for Latin-America hardware/software support for networks, data centers and end userinfrastructure on Latin-America region, third parties’ regional contracts negotiation, LAN hardware/software infrastructure definition, data center consolidation and budget creation.

Bogota,D.C., Capital District, Colombia

Responsible for Colombia’s hardware/software support for networks and PCs infrastructure, JDEdwardssecurity administration, creation and implementation of LAN plan for “Mobil Calle 90” new building, new infrastructure deployment and movement to new building coordination, voice and data network implementation, support for Ecuador JDEdwards implementation and communication network implementation.

Bogota,D.C., Capital District, Colombia

Responsible for Colombia end user hardware/software support, asset management, end users trainingcoordination, creation of biding specification documents for IT infrastructure acquisition, annual budget creation, negotiation with third party infrastructure providers.

Mba, Business Administration And Management, General, Master Of Business Administration

High School, Academic Degree, Academic Degree

Engineer In Computer Science, Computer And Information Sciences, General, Engineer In Computer Science