German Gutierrez Rodriguez Email & Phone Number

Área Metropolitana De Guadalajara, México

Área Metropolitana De Guadalajara, México

Placeit

Guadalajara Y Alrededores, México

Essential Functions:● Provides day-to-day technical support to local employees via telephone, email, IM’s and service desk tickets in English and Spanish.● Create update and maintain user accounts for secondary systems ensuring the correct work-flow process is followed.● Installs configures and troubleshoots PC’s, printers, basic network issues, and Windows systems.● Maintains passwords, data integrity, and file system security for the desktop environment.● Support desktop… Show more Essential Functions:● Provides day-to-day technical support to local employees via telephone, email, IM’s and service desk tickets in English and Spanish.● Create update and maintain user accounts for secondary systems ensuring the correct work-flow process is followed.● Installs configures and troubleshoots PC’s, printers, basic network issues, and Windows systems.● Maintains passwords, data integrity, and file system security for the desktop environment.● Support desktop software including Microsoft Office, and various other applications as needed.● Recommends hardware and software solutions.● Keep track of local IT Equipment and inventory.●Part of the Auditors Team for 2 years now. Certified to ISO 9001-2015.Nonessential Functions: ● May procure, manage, and supports Wireless mobile or Telecom H/W and accounts.● May work with wider WW team on projects as required.Knowledge, Skills, and Abilities:● Exceptional communication skills.● Ability to articulate and present concepts, ideas, and strategies to executives, senior management, technology personnel and end-users.● Advanced level customer service skills to manage expectations, perceptions, and outcomes.● Proven team player able to assimilate into an existing group of experienced members.● Prioritize multiple tasks, manage conflicting deadlines, and work effectively in a dynamic environment.● Have a pro-active approach and assist in improving current processes and procedures. ● Knowledge of different Microsoft operating systems including advanced troubleshooting.● Knowledge of system imaging, software deployment methods, and different methods of automating support tasks.● Experience supporting remote users and basic knowledge of VPN and remote support tools and methods.● Knowledge of ISO 9001- 2015 for top management audits. Show less

Essential Functions:● Provides day-to-day technical support to local employees via telephone, email, IM’s and service desk tickets in English and Spanish.● Create update and maintain user accounts (AD, Jira, Subversion, etc.) for secondary systems ensuring correct work-flow process is followed.● Installs, configures, and troubleshoots PC’s, printers, basic network issues, and Windows systems.● Maintains passwords, data integrity, and file system security for the desktop… Show more Essential Functions:● Provides day-to-day technical support to local employees via telephone, email, IM’s and service desk tickets in English and Spanish.● Create update and maintain user accounts (AD, Jira, Subversion, etc.) for secondary systems ensuring correct work-flow process is followed.● Installs, configures, and troubleshoots PC’s, printers, basic network issues, and Windows systems.● Maintains passwords, data integrity, and file system security for the desktop environment, including on-boarding, off-boarding, and new hire orientations for new hires.● Support desktop software including Microsoft office, Google Apps/Mail, and various other applications as needed.● Recommends hardware and software solutions.● Keep track of local IT Equipment and inventory.Nonessential Functions: ● May procure, manage, and supports Wireless mobile or Telecom H/W and accounts.● Works very closely with US, UK and Asia Support Desk peers to drive consistency and continuous improvements across the global ITIL framework.● May work with wider WW team on projects as required.Knowledge, Skills, and Abilities:● Exceptional communication skills.● Ability to articulate and present concepts, ideas, and strategies to executives, senior management, technology personnel and end-users.● Advanced level customer service skills to manage expectations, perceptions and outcomes.● Proven team player able to assimilate into an existing group of experienced members.● Prioritize multiple tasks, manage conflicting deadlines, and work effectively in a dynamic environment.● Have a pro-active approach and assist on improving current processes and procedures. ● Knowledge of different Microsoft operating systems including advanced troubleshooting.● Knowledge of system imaging, software deployment methods, and different methods of automating support tasks.● Experience supporting remote users and basic knowledge of VPN and remote support tools and methods. Show less

Encargado de dar mantenimiento a terminales de juego y estar en planta para solucionar cualquier problema que ocurriera dentro del área de las terminales o equipo administrativo. Mantenimiento y soporte preventivo a servidores de las diferentes salas de casino.

Lic. Animacion, Arte Digital Y Multimedia., Animación, Arte Digital Y Multimedia

Animacion digital en 2D, manejo de 3DMax y Maya. Conocimiento de paqueteria Adobe. Photoshop, Ilustrador, Dreamweaver, Aftereffects.

Lic. En Informatica., Multimedia, Redes, Bases De Datos, Mantenimiento De Equipo.