German Martin Yañez Email & Phone Number

Buenos Aires, Argentina

Vicente López, Buenos Aires, AR

Employees # 160: Site in Argentine- Creation of new organizational and staff functions for employees- Reengineering Call Center Operations + 58% increase recovery levels by telephone agent - 12% reduction agents with low performance + 8% improvement in time management call center- Development and implementation of new processes in Back Office- + 45%.

Buenos Aires, AR

Employees # 800: Site in Argentine # 300 and Site in Paraguay # 500- 48 % improvement in billing / revenue- 40% improvement in gross income- Develop the regional expansion (LATAM) of Call Center Operation- Improved personal relationship staff employee vs telephone agent- I plan and I lead in standard COPC certification- I do reingenieria in financial.

Employees: # 12 (internal employees) and # 215 (contracted employees)- Achieved a 30% improvement in credit losses budget compared to Plan.- Developed and Implemented action plans to restructure all the collections process in order to contribute to P&L.oDevelop and Implement Score Model to improve 15% early collections buckets (Impact in customers with.

Nunoa, Santiago Metropolitan, CL

Employees: # 65- Analyzed and Developed process of reengineering to optimize calls centers operations in order to contribute to improved business plan in 20% (increase productivity and reduce operation costs).- Leadership Collections Optimization Process, in early buckets- Define and Implement Legal Strategies- Manage and Control Collections Operational.

Employees: # 35- Contribute to put a Company into the “top ten” of wine imports in Colombia.(Sales Growth of 111% in 2007 over 2006)- Developed and implemented variable compensation for sales and collections teams, decreasing 15% the cost line.- Responsible for processes Administrative, Financial Control and Human Resource.- Developed and implemented.

New York, New York, US

Employees: # 250- Responsible for implementing the North Cone Regional Collections center in Latin America (Colombia, Panama, Dominican Republic, Peru & Venezuela).- Created and implemented “Risk Mitigation Programs” decreasing delinquency levels in 12%.- Developed and lead first “Voice of Customer” survey for the center in Latin America; increasing 4%.

New York, New York, US

Employees: # 85- Achieved a 30% improvement in credit cost budget compared to Plan.- Responsible for coordinating and executing portfolio sale.- Implemented continuous flow chart, to reduced processes defect.(STD 10% vs. Actual 2%)- Constantly analyzed and controlled operating costs; 7% reduction vs. Plan.- Achieved Employee Satisfaction Survey (Rate. 81%.

New York, New York, US

Employees: # 71- Achieved a 20% improvement in credit cost budget compared to Plan.- Prepared action plans to restructure all the collections organization & process in order to support the business growth.- Developed strategies to increase efficiency of collections processes.- Effectively planned and implemented processes and procedures for internal Units.

New York, New York, US

Assistant Manager; Call CenterEmployees: # 50- Promoted to new country assignment- Effectively train and supervise a team of 31 in call center operations.- Responsible for writing and implementing a script for each unit of collections.- Utilize a relational database to register, profile, and track customer and call status.Assistant Manager; Training &.