German Margain Parra Email & Phone Number

Monterrey, N.L., Mx

Monterrey, Nuevo León, Mexico

At Omilia we live by the conviction that good technology is invisible to the final user. Our Natural Language Understanding platform, DiaManT® allows the enterprise to finally reap the benefits that artificial intelligence and natural language have been promising for years. Our technology delivers customer care in a conversational user interface, with end-to-end self-service that greatly improves the customer experience and significantly decreases operational costs. DiaManT® delivers… Show more At Omilia we live by the conviction that good technology is invisible to the final user. Our Natural Language Understanding platform, DiaManT® allows the enterprise to finally reap the benefits that artificial intelligence and natural language have been promising for years. Our technology delivers customer care in a conversational user interface, with end-to-end self-service that greatly improves the customer experience and significantly decreases operational costs. DiaManT® delivers a unified and seamless user experience across all channels, with voice, text, and touch. Facilitating immediate transactions, with easy and effective self-services in the Call Center through the IVR, on websites through Chat, and through Virtual Assistants in mobile apps. Show less

Monterrey, Nuevo León, Mexico

Responsible for day-to-day Customer Support operations for tracking business unit customers across Mexico.Lead, coach and mentor a team of customer centric members capable supporting different escenarios and to navegate across other funtional bussiness units when required to mantein customer satisfaction KPI up.To grow customer installed base and Blac solutions.

Monterrey, Nuevo León, Mexico

Manage AT&T and General Motors Accounts making to choose Fleet Complete as the Corporate Brand of choice. Lead channels sales teams to achieve the sell-out of Fleet Complete portfolio Channel continuous training and update in Fleet Complete Solution sellingCustomer SaaS solution demonstration

Monterrey Area, Mexico

High volume, color, multifunctional, large format printing solutions selling.Image management and consulting services. Document Management Solution selling.

Monterrey Area, Mexico

Document imagining, document administration & managing solution sales and document consultant services.Document management & imaging Pre-sales activities.Indexing and image enhance services selling.Vendor integration process.

Monterrey Area, Mexico

Mobile Computing and Mobile Asset Management solution selling.Maintain sales and technical credentials, including required certifications for main product portfolio including BlackBerry, Airwatch, MobileIron, SOTI, Aruba Wireless, Palo Alto, Fortinet, etc.Prepare technical and sales presentations, including demonstration of products, working at the same time with the technical and integrating teams.Coordinate efforts between pre-sales, suppliers, vendors and end customers to achieve… Show more Mobile Computing and Mobile Asset Management solution selling.Maintain sales and technical credentials, including required certifications for main product portfolio including BlackBerry, Airwatch, MobileIron, SOTI, Aruba Wireless, Palo Alto, Fortinet, etc.Prepare technical and sales presentations, including demonstration of products, working at the same time with the technical and integrating teams.Coordinate efforts between pre-sales, suppliers, vendors and end customers to achieve optimal results.Solution Architect. Show less

Monterrey Area, Mexico

Conduct customer research to a better understanding of technical difficulties, including research on advising and developing strategies in response to the identified technical barriers.Sales and technical presentations, including product demos, while working in conjunction with the customer support, engineering teams, and development teamsLeverage wireless carrier channel partners to promote BlackBerry products and solutionsDefining and implementing BlackBerry's sell-through and… Show more Conduct customer research to a better understanding of technical difficulties, including research on advising and developing strategies in response to the identified technical barriers.Sales and technical presentations, including product demos, while working in conjunction with the customer support, engineering teams, and development teamsLeverage wireless carrier channel partners to promote BlackBerry products and solutionsDefining and implementing BlackBerry's sell-through and sell-out strategies for the Corporate Sales RegionsCarrier training and update in BlackBerry Enterprise Solution sellingCarrier technical trainingSell-through to authorized Telcel distributors and Retail channels - Coppel, Elektra, Walmart, Liverpool.Inventories, promotion, KPI indicators management, SLAs.11 Consultants managed Show less

Mexico City Area, Mexico

Sales technical support for America Movil in BlackBerry Enterprise Solution.Carrier and customer training, best practices implementations reference.Networking consultant, manage carrier technical efforts in supporting BlackBerry solution locally,2nd level support engineer, follow up implementations.Technical Sales Carrier training.

Monterrey Area, Mexico

Document imagining & administration solution sales. Plan, implement and follow up of scanning, coping and/or printing outsourcing solutions. Accounts post-sales & follow up, costs vs. benefits analysis. Sales regarding printing management tools, customer analysis, and software & hardware planning implementation. Sales regarding document outsourcing, management solutions, & print-copy environments.Vendor management process, document management external tools evaluation.Analysis… Show more Document imagining & administration solution sales. Plan, implement and follow up of scanning, coping and/or printing outsourcing solutions. Accounts post-sales & follow up, costs vs. benefits analysis. Sales regarding printing management tools, customer analysis, and software & hardware planning implementation. Sales regarding document outsourcing, management solutions, & print-copy environments.Vendor management process, document management external tools evaluation.Analysis, construction, development, and integration of solutions from different vendors to offer the managed document and image services.3 Analysts & 5 Supervisors managed. Show less

Document imagining & administration solution sales. Plan, implement and follow up of scanning, coping and/or printing outsourcing solutions. Accounts post-sales & follow up, costs vs. benefits analysis. Sales regarding printing management tools, customer analysis, and software & hardware planning implementation. Sales regarding document outsourcing, management solutions, & print-copy environments.Vendor management process, document management external tools evaluation.Analysis… Show more Document imagining & administration solution sales. Plan, implement and follow up of scanning, coping and/or printing outsourcing solutions. Accounts post-sales & follow up, costs vs. benefits analysis. Sales regarding printing management tools, customer analysis, and software & hardware planning implementation. Sales regarding document outsourcing, management solutions, & print-copy environments.Vendor management process, document management external tools evaluation.Analysis, construction, development, and integration of solutions from different vendors to offer the managed document and image services.3 Analysts & 5 Supervisors managed. Show less

Naucalpan De Juárez Area, Mexico

Description: • Account Payable online consult, marginal contribution calculus, banks conciliation from an AS/400 develop, analysis and implementation. Data Base migration from an AS/400 to a HP9000 Unix (SCO)