German Ivanov Email & Phone Number

Germany

• Oversee the end-to-end delivery of IT services(Endpoint Project and DWP), ensuring high quality and timely service to clients.• Develop and implement service improvement plans to enhance service delivery and client satisfaction.• Act as the primary point of contact for clients regarding technical service delivery, 24 countries • Project Coordination and Monitoring for migration for 26 clients from SCCM towards Intune. • Forecasting, Budgeting and Creation of Documentations:(Operational Handbook,Anexes,BPA).• Creation and Monitoring of SLA,KPI,BPA, etc.• Technical point of contact for any requisitions in the scope of Microsoft Products). Tools:Jira,SNOW,Intune, AzureDevOps, PowerBI.

-Tracking and managing findings and security issues based on Windows, Linux( via Nexus,Splunk etc).-Patching and updating process on both OS systems,-Tracking and implementation of remediation plans for improving the Security of the client.-Managing 4 engineers (Windows, Linux), for patching , build up and configuration of new servers.

Sofia, Sofia City, Bulgaria

-Technical Point of Contact- Servers, Patching , Integration, Back-up. (Windows 2008-2019, Unix-(RedHat SUSE etc).-Co-operation onto the existing solution, working alongside MMS Technical Architects,Technical Operations and Security Response.Ensure Operational teams are fully equipped to take on management of the solution and governance handover checks are complete.-Reports from ArcSight, Sentinel in the scope of Security, EPS and Integration.-Point of contact to the Client for any technical questions relating to proposed service additions or existing services-Vendor Management.- Managing currently 4 clients, 1 from which is C-level.

Sofia, Sofia City, Bulgaria

-Technical Point of Contact for (Software, Hardware, API integration, Ticket Systems).-Technical Point of Contact for designers: Creating and design of Banners, Front-end elements for website, Promotions etc.-Integration and setting up Ticket System, Cloud Storages, Firewalls.-Installation of Servers (Windows 2016-2019, End Users (OS: Windows ,Linux).-Technical Support for the client's environment.-Assisting in receiving Curacao's and MGA Licenses.-Setting and configuration of Routers, Switches, VPN.

Resolving and troubleshooting and administration on Premier Level:-Web Applications based on IIS. -Clusters & Failover Clusters.-UEX.-Disaster-Recovery Plans.-RCA and Performance.TLS/SSL, SMTP, DHCP,HTML&CSS.-Active Directory-Active Directory Federation Services- AD database Replication / SYSVOL / Group Policy-TCP/IP and other protocols including use of troubleshooting tools - scripting, resource kit diagnostic tools and packet sniffers and\or NetMon\Wireshark\Fiddler.-Windows Client/Desktop operating system solutions: (Windows 10, Windows 8, Windows 7 Enterprise solutions).-Knowledge and administration of Windows Azure Platform services.

Sofia

▪ Remote diagnostics analysis and troubleshooting of issues on the following products: - Microsoft Windows Server 2012,/2016/2019- PowerShell Automation and basic scripting for Windows Servers.- Microsoft SQL Server 2008/2012/2014/2016 - Microsoft Windows 7/8/10 ▪ Cooperation with IT engineers (Sys-Admins, Developers.) from higher level in order to resolve complicate issues. ▪ Virtualization and re-creation of different types of issue , for testing and troubleshooting.▪ Creating scripts for installation of products for fast usage.▪ Detailed documentation of analysis and action plans.

Treviso Area, Italy

Temporary Project-Designing systems and basic architecutre of fiber optic and network (LAN,WAN) in Treviso , Venice and Rome.-Calculating and purchasing materials (Routers, PTA ,Switches(bridges etc,), Fiber Optics).-Reporting network operational status by gathering, prioritizing information for the authorities of Italy.-Close up working with Electric and Telecom companies for developing Network System (Fiber Optic, Cooper-in).-Responsible for managing a small team of drafters.-Trace, maintain and troubleshoot data about network systems using PowerShell and Python.

Gdansk, Pomeranian District, Poland

-Provide technical support for both hardware and software issues for users of Shire&Baxalta.-Create and verify backups of data. Basic knowledge of Active Directory. -Monitor the system daily and respond immediately to security or usability concerns.(Airwatch, IRep, Veeva,Navigator, Concur, Citrix Products: ,Xenapp and XenDesktop, Office 365 support and iOS).-Manage the configuration and operation of client-based computer operating systems.(Windows 8.1,10.- Virtual Machine management using Vm Sphere & VirtualBox.-Upgrade systems and processes as required for enhanced functionality and security issue resolution-Administrate infrastructure, including account settings, software.-Review application logs. Modifying basic PowerShell scripts for troubleshooting,

Bulgaria/Moscow/Vienna

Bulgaria

Created offers and contracts, material calculations. Specifically:Maintaining the connection dots between customers and government institutions.Meetings and discussions about projects. (Planning Process from start to finish, including:finances,dead-lines,staff etc.Office IT support. Fixing softwares issues with construction software like (AutoCad, Revit , Printers Drivers , pc software).Site Work/Geodesy Primal WorkManaging and control over workers.Creating 3-D underground filming and shooting of excavation, systems, primal buildings-Via Drone-Via Remote Gadgets.

Master'S Degree, Civil/Water/Gas & Oil. Engineering

High School, English Language