Hello, I'm Matheus, a Bilingual Customer Support Specialist dedicated to delivering outstanding support and enhancing customer satisfaction. With over three years of experience in the customer experience sector, I have developed my expertise as a Support Analyst at Vivo Brasil and as a Back Office Assistant at Contabilidade Carneiro & Ramos.Throughout my career, I have focused on addressing technical and operational challenges, prioritizing improvements in customer experience within leading Brazilian companies. I thrive on creating tailored support strategies that cater to diverse customer needs.My key areas of expertise include:> Customer Support: Delivering effective technical support and personalized assistance in both English and Portuguese, ensuring clear communication and efficient problem resolution.> Process Improvement: Designing and implementing strategies that significantly reduce resolution times and enhance overall customer satisfaction.> Collaborative Projects: Participating in initiatives aimed at personalizing support services, ensuring each interaction is valuable and fosters trust.Core Skills & Proficiencies:>Customer Experience Strategy | Technical Support | Bilingual Communication> Problem Resolution | Process Optimization | Relationship Management> Systems Proficiency: Skilled in CRM and ERP systems, Trello, ZenDesk, and various tools that streamline operations and improve customer interactions.I am passionate about leveraging my experience to develop customer-focused strategies that elevate satisfaction and foster lasting relationships. I look forward to connecting with like-minded professionals and collaborating for mutual success in the ever-evolving landscape of customer experience.