As part of HCL Tech team, my duties include providing technical support for VIP and non-VIP users at US Radiology Specialists. Responsibilities include:-Managing ticketing system in SNOW to ensure daily coverage; working on tickets & escalations assigned by Team Lead across various Business Units of US Radiology Specialists; acting as liaison between all IT level groups and escalation management; being first point of contact person for any user via phone call or ticket.-Working on user software equipment setup; troubleshooting software and hardware issues in Windows systems; processing tickets and providing material for knowledge base.-Creating and completing ServiceNow tickets to document status and resolutions; managing SLAs, metrics, and KPIs; provide documentation of fixes in ServiceNow Knowledgebase; providing productivity reports to USRS and HCL when required.

Responsible for reviewing, analyzing, and evaluating business systems incidents in efforts to provide ad-hoc support within the production areas of various business units within Santander US. Due to the international nature of this client, it was necessary to coordinate, collaborate and communicate on a daily basis with teams throughout Mexico and Spain in the Spanish language regarding technology solutions within application, software, database, and operating system environments. Served as the on-site technical point of contact and cultural liaison for assigned functional and technical areas.Responsibilities:• Led internal escalations communicating with Engineering and business units/teams while ensuring issues are identified, tracked, reported and resolved in timely manner (SLA compliant)• Offered technical support and serve as primary escalation point for various IT areas such as OS, Web Apps, batch processes, application servers, Web Services and databases/ETLs while helping to identify and diagnose root issues and plans for technical solution implementation• Conducted technical evaluation and analysis of various software issues ranging from basic login trouble to complex software behaviors• Assessed urgency of incidents and communicated with various cross-functional business units and IT staff to verify bandwidth of problem resolution teams located in Spain, Boston, and Mexico• Prepared requirements, specifications, business processes, and recommendations• Developed process diagrams and communicated needed changes to development team across various global regions in addition to participating in sessions of prototyping new systems for the purpose of enhancing business process operations and information process flows• Designed technical solutions to resolve technical issues at hand and automate job tasks/schedules• Participated in the testing process through review and analysis, test witnessing, and certification of software to ensure QA standards

As part of the DoseSpot team, the following were part of daily duties and responsibilities:• Applying technical expertise to quickly resolve both simple and complex problems. • Troubleshooting technical problems with customers by phone and via e-mail. • Assisting the team with crafting responses to questions on our new knowledge base platform. • Collaborating with the team to resolve product issues. • Maintaining excellent customer communication and follow up throughout the troubleshooting process. • Providing detailed documentation of reported product issues and resolutions. • Delivering constructive product feedback as it is received from customers and The following skills and knowledge were applied:• Ability to learn new software and technology quickly. • PC skills including, but not limited to: Word, Excel, Email Software, and internet technologies. • Knowledge of SQL or other programming experience. Among these: Python, C++, C#, Java, JavaScript.• Aptitude for troubleshooting and diagnosing technical problems. • Customer-oriented to provide exceptional customer service to clients. • Outstanding verbal and written communication skills. • Strong attention to detail, time management, and organizational ability. • Ability to work independently within defined processes and procedures. • A passion for healthcare!

Helped and informed students about events, supervised the building where the information hub is located, performed ticket sales, took responsibility of monetary supply and income, and made connections with students, staff, and employees; in charge of emergencies, office keys, and code to open safe.

As cashier, I helped people with their orders, but also, I was a waiter. Both experiences as cashier and waiter brought me closer to what a person or group of people expect from a restaurant and strengthened my sense of socialization with different kinds of people.