Gerardo Martinez Email & Phone Number

Mexico City, Mexico

Ciudad De México, México

Mexico City Area, Mexico

Mexico City Area, Mexico

Responsible for IT definition and implementation strategy to provide service to 1.3 million customers located in 60 cities. National systems deployments for 6,000 users. Opex and Capex budgeting and administration responsibilities for IT projects within all business units. Application evolution and maintenance (CRM, Billing, ERP, Provisioning, HR, Call Center) over a national communications infrastructure (Data Center, HW, SW, BD, SW), managing Help Desk support. Negotiate maintenance and license contracts with IT global providers.Business Achievements:-Executed CRM strategy for one million customers increasing customer retention and satisfaction.-Control of outside plant capital investments for network construction projects responsible for 200 projects annually, managed by SAP module.-Cost reduction of .2 Million realized in the implementation of a mediation system.-Revenue assurance reconciliation system. -Annual SOX compliance. IT Governance auditing using risk control methodology, 98% controls implemented-Asset management system using SAP module, controlling over two millions assets throughout the complete asset lifecycle. -99.9%+ Infrastructure availability over 8,000 distributed assets (servers, computers, interfaces).-Behind HR, the IT area enjoyed the best employee satisfaction indicators, with staff turnover at <1%.-Supervise 5 direct and 180+ total indirect reports: 4 Subdirectors and 15 managers. 80+ Consultants.Technology Contributions:•OSS/BSS (CRM/billing/inventory/fulfillment/activation/integration). 80 Consultants, 40 IT team, 80 business. 2.5 Years. Scope: All core business processes. Business and technical leadership.•SAP. 20 Consultants, 20 employees (IT/Business). •CRM (Siebel) To manage 1.2 million customers in 50 cities.•Budgeting (Hyperion). 6 Consultants, 3 employees. 6 months. •Outsourcing and Cloud models.

Mexico City Area, Mexico

Responsible for the IT strategy to provide service to 300K customers located in 5 cities. National systems deployment for 2,000 users. Opex and Capex budgeting and administration for IT projects in all business areas. Application maintenance and evolution (CRM, Billing, ERP, Provisioning, HR, Call Center) using infrastructure (Data Center, HW, SW, BD, SW) with a national communications network managing help desk support. Negotiate maintenance and license contracts with IT global providers.Business Achievements:-CRM to manage 300,000 customers; fast implementation in only 3 months leading many business areas.-Replacing JDEdwards with SAP ERP, with immediate, tangible financial process improvements.-Annual SOX compliance for IT governance regulation.-Supervise 8 direct and 40+ total indirect report: 7 Managers. 25+ Consultants.-Annual budget administration, Capex 3.5Million USD+ and Opex 3 Million USD+.Technology Contributions:•CRM (Siebel-Oracle). 20 Consultants, 15 employees (Business/TI). Phase 1: 3 months. Phase 2: 6 months. Scope: OSS/BSS Integration, post sales, opportunities, analytics and order flow.•SAP Implementation. 12 Consultants, 20 employees. 6 Months. Scope: General ledger, collections, treasury, warehouse, assets and budgeting.•Mediation (Intecar-Byte). 4 Consultants, 4 employees. 3 Months. Scope: CRD’s processing for 5 network elements and 4 billing systems.•Provisioning (ASAP-Metasolv, TAS-Maxcom). 6 Consultants, 3 employees. 6 Months. Scope: Product provisioning automation throughout the network elements.•Data Warehouse (Siebel-Analytics). 5 Consultants, 5 IT. 6 Months. Scope: Implementation of Information Portfolio/DW concepts and related views for executive DSS interfaces; financial, fraud and post sales data.

Mexico City Area, Mexico

Responsible for business processes automation: Mediation, Roaming, Ciberg tapes and Hotels.Business Achievements:-On-line mediation system to support the new digital network (6 SW) and two billing systems.-Business agreement & implementation including five mobile companies for roaming settlement.-New Billing system for world Ciberg tapes, the implementation reduced overall investment by %90. Technology Contributions:•Two mediation systems implementations, for usage processing from analog & digital networks, interfacing with current & new billing systems. 4 Consultants, 4 IT employees. 4 Months.•In-house SW development: On-line usage/CDR’s processing for rating, enrichment, splitting, and error correction rules. SW engineering project, 10 consultants, 6 months.•On-line usage/CDR’s transfer for roaming activity between Iusacell and northern cell companies. 4 Consultants, 4 employees. 4 Months.

Mexico City Area

Responsible for interactive multimedia projects, animations, educational applications and Microsoft Office training

Mexico City Area, Mexico

Systems Engineer & Instructor in RS/6000 and AIX (Unix) technologies

Master In Computational Science, Computational Science, 9.84

Thesis: "Extention Based in Design Patterns to the Unified Modeling Lenguaje"

Diplomate, Telecomunicaciones, Telecommunications Diplomate

Computer Engineer, Systems Engineering, 9.63

Activities and Societies: Laboratorio de Investigación de Ciencias Computacionales. Universidad La Salle Thesis: "Analysis.