Germel P. Email & Phone Number

Valenzuela, Ncr, Ph

Quezon City, National Capital Region, Philippines

Servicedesk Analyst: • Support the Application Support team by contributing to the continuous operation of all live services, which involves vigilant monitoring and regular maintenance of various platforms and gateways to guarantee their availability around the clock.• Initiates functional testing for critical services as part of the monitoring process.• Conduct a thorough analysis of the current system and suggest the installation or upgrade of a new system•Ensure that service incidents are promptly acknowledged, resolved, or escalated according to the Service Level Agreement (SLA), and maintain follow-ups until the issue is fully resolved.• Address all business and customer requests and concerns promptly, ensuring results are delivered in a timely manner.• Prepares and generates reports and statistics, ensuring that email, web tools, SMS, and other channels are functioning perfectly.Incident Management:• Overseeing the incident management process and team members involved in resolving the incident.• Responding to a reported service incident, identifying the cause, and initiating the incident management process.• Prioritizing incidents according to their urgency and influence on the business.• Collaborating with the incident management team to ensure that all protocols are diligently followed.• Logging all incidents and their resolution to see if there are recurring malfunctions.• Adjusting the incident management process as required to ensure its effectiveness.• Communicating with upper management if major issues are found in the IT system.• Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.Etc.

Texas, United States

Creating new orders, managing transaction processes, and preparing shipping documents for outgoing merchandise are essential tasks in the order fulfillment process. These steps ensure that customers' purchases are accurately recorded, payments are securely processed, and items are correctly labeled for shipment, contributing to a smooth and efficient delivery service. This systematic approach to order handling not only enhances customer satisfaction but also streamlines the logistics involved in getting products from the warehouse to the customer's doorstep.

Houston, Texas, United States

Cayman Islands

As a Video Editor at Cayman Private Charters, I was responsible for converting unrefined video clips into sleek, final productions. My role involved meticulously editing footage to craft engaging and high-quality videos that effectively communicated the brand's vision and values. Through this process, I ensured that each video met the highest standards of clarity, engagement, and professionalism before release.

Quezon City, National Capital Region, Philippines

Taguig, National Capital Region, Philippines

Mckinley, Taguig

Bgc, Taguig