Germán Daniel Pachón Muñoz Email and Phone Number

Provide remote technical support to clients.Identify root cause of incidents.Ensure resolution of incidents and service requests.Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement.Review the recurring or high impact incidents and manage them through problem management process.

Worldwide support for Interoute Europe. Monitoring and complete troubleshooting. Supporting various different VPN technologies for premium and gold customer accounts: • Ticketing (monitoring, analizing and troubleshooting)• Juniper Technologies• Cisco Technologies• High availability protocols (HSRP & VRRP)• Looptesting• IPVPN, EVPN, IPAC• Technical assistance and configuration on hardware replacement• WAN/LAN• ACL• IGP & EGP• QoS• BGP / iBGP

Support engineer in operations. Analyst and advance troubleshooting in WAN/LAN connectivity, support at voice over IP all over the world, in Multilingual environment.

Coordination and resolution of issues affecting the entire network of NSN (Nokia Solutions and Networks) offices, laboratories, partners and remote access Management of new global network deployments of Nokia Siemens Networks.- Knowledge and experience of Networking, IP Networking. Routing and Switching - Technologies: CISCO, HP, JUNIPER - Environments LAN, MAN, WAN, WIFI, SP. - Manage the network infrastructure: routers, firewalls, switches, load balancers, network traffic, ... - Administration, maintenance and monitoring of customer network infrastructure.- Resolution relating to the client's network infrastructure, escalation (if necessary) to the different manufacturers of the technologies implemented in the net to resolve incidents,bugs,etc. - Preparation of technical documentation and network maps.-Ticketing tool (ServiceNOW,Remedy)

- Nagios Administration.- Administration and troubleshooting of the Networking.- Management tasks and troubleshooting Firewalls (Fortinet, Checkpoint and Stonegate).- Ciscoworks administration.- Allot administration.- F5 management.- ACS management.- Wireless Lan Controller management.

- Nagios Administration.- Administration and troubleshooting of the Networking.- Management tasks and troubleshooting Firewalls (Fortinet, Checkpoint and Stonegate).- Ciscoworks administration.- Allot administration.- F5 management.- ACS management.- Wireless Lan Controller management.-Atos bought the group.

Servicio de Asistencia Técnica.

Venta y reparación de ordenadores de sobremesa.

Modelado en 3D

Digitalización de planos de antenas de telefonía móvil con Autocad.

Profesor de microinformática a padres y alumnos en curso de verano