Located across 3 main campuses on Vancouver Island, North Island College has approx 500 staff and 2500 students.

In July 2020 NTT assumed responsibility for providing IT Services to BC Health Authorities (HA).Transition planning using Vested methodology started in 2019. Technology Refresh Program (TRP) involves the life cycle management of over 90,000 desktops/laptops/thin clients.• Conducted gap analysis based on current/future mode of operation• Identified impacted roles/tools and the degree of change from current to the new process• Developed with HAs and OCM leadership teams a transition plan including risks, training, communication and mitigation• Created project plan for transition to FMO• Transitioned TRP from high touch user engagement to a tools driven process• Added customer value by creating a more efficient life cycle management system using technology and process changes

Several McKesson business units were divested to Change Healthcare. Divestiture involved transitioning 10,000 employees/infrastructure/services to Change Healthcare. Transitional Service Agreement detailed the process and timelines for migration.• Managed technology transition projects (Managed File Transfer, Billing Analysis) both remotely (USA/Israel/Ireland) and on-site (Richmond, BC)• Partnered with US wireless carriers to migrate employees (2,500) to new corporate mobile policy• Transitioned remote employees (1,200) to software-based telecom services• Analyzed legal and compliance issues associated with migrations

Non-TSA projects included, Call Center telephony upgrade, Helpdesk software upgrade,asset management, hardware procurement modeling

32,000 XP computers across the province upgraded to Windows 7. Two major project goals, move from an unmanaged to a managed environment and create a stable life cycle management system.• Project Manager and Team Lead for Children's and Women's Hospitals (C&W) and Employment Engagement (EE)• Implemented a hardware life cycle management system at C&W and EE • Planned the transition of 4,000 devices from an unmanaged to a managed environment• Coordinated the transition of local databases (800) to an enterprise model• Updated and implemented the OCM plan for C&W and EE• Resolved post deployment issues in real time with stakeholders• Trained and supervised TRP staff and allocated them where appropriate• Developed and maintained excellent relationships up to and including director level

This project involved migrating over 6000 server applications/databases located in aging BC healthcare data centres to KDC. Migration included clinical applications (e.g. Paris, Pixalere) and non-clinical applications (e.g. payroll software Kronos).• Facilitated meetings with all stakeholders including clients, technical teams and operation managers• Verified that all patient data usage complied with PHSA and provincial privacy regulations• Identified patient base for each app and risks associated with migration• Ensured all interdependencies were detailed when presenting a business case for migration• Documented scope of work, including network security, infrastructure and required technical resources• Scheduled and coordinated tasks for the technical team• Completed and signed off the Operational Change Readiness checklist before each migration• Coordinated with Helpdesk, clients and vendors to resolve post migration issues

Technology solutions for CDM (Centre for Disease Modeling) research facility based on researchers' requirements as well as environment, security and disease control.● Researched, recommended and implemented appropriate technology based on business ‌‌‌ ‌ ‌ analysis ● Project manager for implementing technology solutions      ■  customization and implementation of clinical application software          ▪  conducted business analysis to determine requirements          ▪  wrote RFP and awarded bid          ▪  developed SOW and financial milestones          ▪  comprehensive multimedia training (300+ trained)     ■   installation and commissioning of hardware/software facility management system           ▪  developed commissioning and configuration schedule          ▪  configured management system based on facility requirements          ▪  developed/presented training program          ▪  vendor management for warranty and ongoing issues      ■   procuring, installing, configuring server/network infrastructure           ▪  selected vendor for hardware including servers, desktops, laptops           ▪  managed installation/configuration of all hardware/software           ▪  department software license manager for UBC           ▪  managed all networking configuration and maintenance           ▪  vendor management for warranty and ongoing issues       ■  wireless infrastructure installation and commissioning           ▪   contracted installation to UBC networks            ▪   managed configuration and testing● Recruited and managed contractors/technical staff (10 in total) to implement time sensitive projects● Developed IT “Standard Operating Procedures” (SOP) for staff and research teams● Ensured all systems were in compliance with CCAC (Canadian Council for Animal Care) regulations● Prepared and controlled IT budget ( $1m for first 2 years)● Presented regular reports to director, managers and faculty

UBC's Faculty of Graduate Studies has 24 departments ranging from standalone desktops, student labs and Cluster/SAN environments.End users included senior management, staff, faculty and students.Provided all levels of technical support and network administration with guaranteed responsetime for customers.● Business analyst for FoGS units to determine technology requirements● Introduced IT Service Management process for various departments. Resulted in TCO savings of  to 40%.       ■ Service Level Agreements      ■ Helpdesk (Track-IT) for recording and prioritizing work for technicians      ■ CMDB for asset management and software licensing compliance      ■ Data backup and offsite storage● Project Manager for multiple projects including      ■ IT integration of several departments into one interdisciplinary research building.        ▪ Blade servers with SAN and over 200 desktops purchased for this project.         ▪ migrated over 200 users from 3 Window domains to one         ▪ user data, web sites etc from standalone servers to centralized failover node servers         ▪ 200 migrated from various email systems to Exchange         ▪ The budget for this project was $500,000       ■ migration of departments to new buildings and/or new Windows domain         ▪ developed migration plans based on users schedules/resources         ▪ defined activities and sequences         ▪ detailed schedule and delegated roles/responsibilities         ▪ managed day of migrations● Interviewed, supervised and mentored junior technicians, providing them with the skills and   confidence necessary to work unsupervised● Ensured compliance with all UBC and provincial privacy requirements● Purchased, installed and maintained various departments' servers   Internal and external vendor management