Geronimo Perez Email & Phone Number

Castle Rock, Co, Us

Colorado Springs, Colorado Area

Lead Voice Systems Engineer responsible for designing and implementing critical solutions to maintain Progressive's high volume call-center recording environment and analytic services. Influencing large architectural and design decisions for present and future solutions. Actively and dynamically maintain capacities, bandwidth, and health of multi-datacenter systems. Provide direct leadership to tiered support units and engineering peers to collaborate on essential telecom and voice platform needs. Primary focal point to approve vendor solutions and provide extensive testing to meet corporate standards and security requirements. Dedicated mentor to train and motivate career success within our internal resource pools. Subject matter expert responsible for knowledge sharing within both IT and customer facing business units. Strong priority and focus on a customer-first mentality and high performance level of professionalism. Key stakeholder in adhoc IT projects, contributing major ideas and creative recommendations for project initiation and delivery. Interfacing technical focal point for company executives, strategic leaders, vendor managers, planners, and project sponsors.

Greater Denver Area

Previous successes as a highly awarded Technical Specialist and recognized technical leader opened opportunities to lead the team as manager. The TS team represents experts in the following areas: Database Administration, Cisco and Avaya Recording Expertise, Network and Monitoring Expertise, Storage, Resiliency, and Disaster Recovery Expertise, Integrated Applications and Ad-Hoc Development Expertise. Manage a team of 8 of the companies most experienced subject matter experts. Supporting or facilitating our primary team objective to help the entire organization with streamlining project closures and recognizing timely revenue within NICE’s Software Development Life Cycle. This is facilitated by injecting the Technical Specialists to assist customers and implementation engineers during the more complex or escalated projects. Manage Ad-hoc development and consulting engagements directly to NICE customers and internal to provide day 1 custom solutions to issues that would normally take multiple weeks to resolve through escalation to R&D. As NICE moved towards outsourcing the implementation resources, the Technical Specialist team also provided high-level training (onsite and webinars) to bridge infrastructure related knowledge gaps, such as 3rd Party Encryption (Certificate Authorities), Microsoft Clustering, Database Concepts, Network Monitoring Tools, and Recording Troubleshooting.Developed KPIs and various objectives for my team members. Personal Development, Customer-Driven, and Corporate objectives tailored to each member.

Provide global consultation for Disaster Recover, Resiliency, and Virtualization.Engaging with customers for Multi Data Center DR solution readiness. Create and execute thorough audit processes checking 3rd party requirements such as MS Clustering (Local and Multisite), Disk Replication, and DNS configurations. Engage with customers for Failover Simulations using fully deployed Multi-Datacenter DR solutions. Provide direction and technical ownership for both Active-Active solutions (low/automated Return to Operation) and Active-Standby solutions (high RTO and manual intervention).Assist customers with complex SQL Server installations to support DR solutions using 3rd party Disk Replication solutions.

Denver, Co

Education record

Education record