Geronimo Garcia Email & Phone Number

Los Angeles County, California, United States

Collaborated with cross-functional teams, including sales, engineering, and operations, to gather customer requirements and create customized telecom solutions to meet their business needs.Conducted thorough analysis of customers' existing network infrastructure and propose optimized solutions to improve performance, scalability, and cost-effectiveness.Led technical discussions and presentations with clients to explain complex telecom concepts, solution designs, and implementation plans, ensuring clear understanding and buy-in from stakeholders.Provided expertise in areas such as voice and data networks, unified communications, cloud solutions, security, and wireless technologies to guide clients in making informed decisions for their telecom infrastructure.Conducted proof of concept (POC) and testing of new telecom technologies and products to evaluate their feasibility, performance, and compatibility with existing systems.Developed comprehensive documentation, including technical diagrams, specifications, and project plans, to support solution implementations and enable effective knowledge transfer to internal and external stakeholders.Acted as a subject matter expert (SME) and provided technical guidance and mentorship to junior team members to enhance their technical skills and ensure consistent quality of deliverables.Stayed updated with industry trends, emerging technologies, and best practices in telecom architecture and shared knowledge with team members to drive continuous improvement and innovation in solution design and implementation processes.Collaborated with vendors and partners to evaluate and select appropriate telecom products and services to integrate into solution designs, ensuring adherence to industry standards and compliance requirements.

Greater Los Angeles Area

Provide pre-sales support to identify and present solutions that meet the business and technical requirements of our customers.Performing client consultation including supporting the voice infrastructure, designing, planning, and implementationDevelopment and implementation of physical design and the technical architecture of the network by analyzing existing data and voice networks and recommending solutionsTroubleshooting and assisting with software products as well as upgrading and providing solutions to complex problemsAssisting Sales Executives and Product Managers during the sales process by educating the customer about new technologies and IP Telephony methodology

Greater Salt Lake City Area

Coordinating Project Management functions with all other teams (ops, sales, logistics,telecom etc.); ensuring compliance with and defining/refining workflow processes and related systems, and proper documentation of work performed and related customer interactions.Confirm and manage expectations, timelines and implementation of customers’ new system.Oversaw hosted VoIP, MPLS, Exchange, Lync and cloud based service deployments and migrations.Acted as a technical liaison or subject matter expert in matters of our Cisco cloud services.Managed the scheduling and kickoff meetings customer meetings (onsite and/or conference call) to verify scope of work, confirm preliminary information and gather all requirements pertaining to customer’s implementation of Managed Services.

Greater Salt Lake City Area

Assisting Cisco VOIP Certified, specialized Partners with VOIP design, equipment configuration and selection, initial deployment and rollout until customer signoff.Supported products included: Callmanager, Unity, IP Contact Center Express, Emergency Responder, Cisco Conference Connection etc...

Greater Salt Lake City Area

Provide overall implementation of EMR; develop and oversee implementation project milestonesManagement of clients’ expectations and relationshipsResponsible for being the subject matter expert for the Electronic Medical Records system of the Practice. Coordinate training and modifications of EMR application. Client training on Chartlogic management/EMR application, including training providers, practice front office and billing staffOn-site support and issues triage/resolution for clients during implementation and specifically when clients “go live”