• Executive leadership of global QA programs, with a diversified portfolio of testing projects, including cloud migration of web applications and ERPs such as SAP and Salesforce, as well as application development and other technological solutions.• Supervision of distributed teams in digital transformation projects across various industries (Life Sciences, Healthcare, Energy, Logistics), aligning deliverables with the strategic goals of global clients.• Direct interface with C-level executives and global leaders, ensuring that business and quality expectations are fully met, with a strong emphasis on executive governance and crisis management.• Development and execution of communication plans and schedule management, closely monitoring critical KPIs and reporting progress at the executive level for ongoing programs.• Supervision of multifunctional teams in Brazil, Mexico, and Argentina, ensuring that delivery consistently meets client expectations and integrating testing solutions for web, mobile, and tablet applications.

• Strategic management of a multidisciplinary team of analysts specialized in manual and automated testing, focusing on platforms such as SAP, Salesforce, Web, Mobile, and Mainframe, ensuring the delivery of superior quality solutions for a diverse base of local and global clients across various sectors.• Development and implementation of robust testing strategies aligned with project objectives, which included scope management and detailed planning, resulting in more effective and efficient QA processes.• Effective people management, fostering a collaborative environment that enhanced team performance, leading to annual growth exceeding targets.• Monitoring of risks and project scope, ensuring that client requirements were met and deadlines respected.• Constant interaction with stakeholders and clients to align expectations and ensure that QA services were tailored to their specific needs, promoting customized solutions and increasing trust in the delivery.• Regular executive reporting on project status, performance KPIs, and strategic insights, enabling informed decision-making and realignment of strategies as necessary.• Development of action plans to optimize employee satisfaction and maintain high retention rates, contributing to a positive and productive work environment.

• Management of relationships with stakeholders and conflict resolution, ensuring clear and effective communication with clients, strengthening partnerships, and aligning expectations for consistent, high-quality deliveries.• Supervision of recruitment, termination, and retention processes, focusing on resource optimization and control of operational costs, ensuring a balance between efficiency and team satisfaction.• Financial administration and budget control, managing direct and indirect costs, and closely monitoring daily operational expenses to ensure profitability and expense control.• Strategic support to the sales team, collaborating in the development of commercial proposals and client visits, aiming for growth in key accounts and expansion of the sales pipeline.• Successful implementation of TMMI and ISO 9001 methodologies, raising quality standards and process maturity, resulting in more effective and optimized testing operations.• Growth of over 100% in revenue in 2016, leading the optimization of processes and implementation of strategies that increased operational efficiency and productivity.• Significant reduction in project delivery timelines, eliminating bottlenecks and improving internal processes, resulting in continuous improvement and greater agility in project delivery.

• Comprehensive management of software testing projects on web, mobile, and mainframe platforms for a large client in the financial sector, ensuring quality and compliance of deliverables with technical and regulatory requirements.• Direct involvement in client relationships, maintaining clear and transparent communication with stakeholders, ensuring constant alignment between client expectations and the deliverables of the testing team.• Management of backlog and prioritization of tests in agile environments, working closely with Product Owners, developers, and other stakeholders to ensure that client priorities were consistently met.• Continuous training and development of the testing team, promoting workshops and training sessions for the adoption of new tools and testing methodologies, aiming to enhance skills and deliver exceptional service.• Coordination of critical deliveries, managing crises and directly addressing real-time problem resolution to ensure service continuity and minimize impacts on the client's production environment.• Continuous monitoring of KPIs and quality metrics, providing detailed reports on testing performance, execution time, test coverage, and bugs identified, ensuring the client had complete visibility of the progress and quality of the services provided.• Ongoing collaboration with client development and operations (DevOps) teams, promoting integration between testing and development to ensure that the software development lifecycle is supported by rigorous and high-quality testing.

• Development of effort estimates for the phases of requirements understanding, test case creation, test cycle execution, and data set preparation, ensuring appropriate resource allocation.• Creation and implementation of detailed test plans, based on requirements specifications and scope definition meetings, ensuring that all critical aspects are covered.• Preparation of test scenarios, including the definition of types and techniques of tests to be applied, as well as the establishment and monitoring of delivery schedules, aiming for operational efficiency.• Coordination and supervision of test case production among a team of approximately 5 professionals, ensuring that deadlines are met and quality standards are maintained.• Planning and execution of test cycles for projects of various scales, ensuring that quality objectives are achieved at all levels of delivery.• Continuous monitoring of project progress, implementing action plans as necessary and collaborating with the project manager during meetings to ensure alignment and advancement in deliveries.

• Assist in executing manual tests to ensure the functionality and performance of applications, focusing on web and mobile platforms.• Help create test documentation, including test plans and progress reports, to ensure transparency in the QA process.• Participate in team meetings, collaborating with developers and other analysts to align expectations and resolve testing-related issues.• Contribute to identifying areas for improvement in the testing process, proposing suggestions for optimization and efficiency.• Maintain effective communication with stakeholders, reporting the status of tests and any identified risks that may impact delivery schedules.

• Responsible for writing functional test cases based on test scenario matrices and coverage maps, using the ALM tool and the company's proprietary tool called QA Test.• Execute test cases for different technologies, documenting the steps taken.• Open and manage incidents of errors found during the execution of test cycles.• Generate daily progress reports for the team leader, informing them of any deviations when necessary.• Participate in meetings with clients and developers to understand the scope of the tests.

• Responsible for the process of implementing cash management products for companies that use ERPs or that have developed their own systems.• Conduct training with customers to use cash management systems / products.• Participation in development projects being responsible for validating that the new systems / platforms were in accordance with the requirements specified by the cash management products area.• Carrying out visits to customers to implement cash management products and also to help sales, contributing with technical knowledge of cash management products.

· Technical and operational support: I worked directly with clients, providing support to integrate their systems with the bank's platforms, facilitating.the sending and receiving of file transfers between systems.· Implementation and troubleshooting: I collaborated with internal technical teams and clients' IT teams to ensure seamless integrations, diagnosing and resolving communication issues between systems.· Client onboarding and training: I assisted new clients through the onboarding process, explaining the operation of Cash Management products and services, and conducted training on the use of tools and workflows.· Process coordination: I monitored the flow of file transfers, ensuring consistency and data integrity for the services contracted by clients.· Process improvement: I worked with internal teams to identify opportunities for improving the integration and communication processes between the bank's systems and those of the clients, aimingfor greater efficiency and client satisfaction.