A volunteer trained to interpret the cultural and natural features of the state reserve for visitors so they have an enriching experience.

Ensuring exceptional customer experiences for our owners and guests while maintaining operational excellence in our timeshare, hotel, restaurant and catering operations.

Proudly leading the team at the Inland Empire’s newest full service boutique hotel nestled in the foothills of the San Bernardino Mountains and the gateway to Big Bear.

Responsible for the daily operation of Sales & Marketing, Revenue Management, Catering, Spa, Front Office, Food & Beverage, Engineering, Housekeeping and Gift Shop. Act as project manager for all capital expenditures. Drive sales effort to achieve/exceed targeted revenues and manage expenses to achieve budgeted ROI.

Oversee all aspects of Sales & Marketing, Revenue Management, Catering, Gift Shop & Spa. Specialize in revenue maximization and yield management.

*Newly renovated all suite property.*Responsible for Catering, Sales, Revenue Management, Banquets and Market Pantry*Consistently outperformed the competitive set in RevPAR.*Increased BAR production 16% in a declining market.*Earned the 2008 Embassy Suites Marketing award as the co-chair of the Southern California cluster of Embassy Suites hotels.*Member of the Palm Springs Desert Resorts CVA Travel Industry Sales oversight committee.*Managed the hotel website to an ESOO grade of Exceeding Brand Expectations.*Received 100% in the employee satisfaction survey of direct reports*Completed brand training: DOS Leadership, FMS, RMS, all E-Sales, CRM, Hhonors, OnQ front desk

Responsible for Sales and Catering Departments*Solicited and booked the highest revenue single group in the history of the hotel. $2.3 million in room revenue and $500k in F&B.*Managed the efforts of the sales and catering team to achieve budgeted RevPAR for three consecutive years.*Won Hotel of the Year award from Remington Hotels for exceeding budgeted revenues, increasing our ROI and outperforming our sister hotels.*Nominated for Director of Sales of the year by both Remington Hotels and Embassy Suites Hotels.

Director Account Management*Successfully managed a team of 21 people producing 300+ tradeshows per year in the Las Vegas metro area. *Revenue per show ranged from $10k to $15 million. *Created individual profit and loss statements for each tradeshow which were utilized for establishing price structures and budgets.Director of Sales*Managed the sales efforts of 11 people for a production location with revenues exceeding $50 million annually. Territory for the production location encompassed 63 facilities incl. 6 convention centers.*Developed streamlined procedures that decreased labor time and eliminated redundancies. *Treasurer of the Orange County Chapter of HSMAI