Gerri Morris, Mpa Email & Phone Number

Denver, Colorado, United States

Reporting to the Chief of Staff, oversee the development of Departmental strategy. Build strategic capability throughout the organization to translate strategy into action. Work with executive leadership, managers and SMEs to plan, implement, and evaluate strategy on the basis of external forces and long-term trends. Make recommendations to Executive Director and senior executives about potential changes in strategic direction.

Denver, Colorado

Directed multidisciplinary insurance operations business team responsible for creating customer value and achieving financial performance results that exceeded $12,000,000/year in revenue. Developed and implemented strategies to achieve financial (P&L) and business objectives (profit, market growth, customer retention and customer experience strategies). - Redesigned and implemented new process workflows for underwriters; reducing policy cancellations by 10% and saving $2,400,000 in potential lost revenue.- Achieved record-breaking low combined ratio of 68%; demonstrating skilled management of claim costs and policy premium rates, resulting in significant profitability.- Achieved a 97% customer retention rate using Lean/Agile design thinking.

Directed team of contractors and enterprise strategic partnership initiatives with healthcare providers, provider networks and health plans to improve access to quality and affordable care for over 1 million members for medical, behavioral and long term care needs. Led strategic planning and operations for over 20,000 providers and 4,000 active contracts. Advised executive leadership on the landscape of provider communities across the state. Aligned strategy with provider contracting and provider relations.- Increased provider network 300% in less than one year.- Advanced solutions to transform clinical data into actionable contract savings of $370,000.

Aurora,Colorado

Collaborated with executives to develop growth strategy. Crafted, implemented and managed actionable plans. - Established operational infrastructure to expand into new markets.- Grew physician network 10% and referrals 4%. - Oversight of $532K budget and eight staff.

Led strategic planning and daily operations for busy pediatric practice serving 10,000 patients. Established physician governance structure, HR policies and Standards of Practice. Managed integration of behavioral health with physical health.- Eliminated resource duplication, saving $130K.- Implemented EPIC system.- Improved financial reporting and cash control securing a $400K foundation grant. - Managed 21 clinical and non-clinical staff including behavioral health professionals.

Developed and implemented enterprise employee performance program. Developed strategic plan to adjust standards of practice around workforce furloughs, office closures, job reassignments, recruiting and retention to attain compliance and avoid penalties. Restructured Employer and Broker Platinum Program.- Ensured HIPAA compliance across national service centers and 1500 employees. - Recovered $14M / year in claim over payments. - Renegotiated vendor contracts and streamlined structure, saving $22M. - Implemented service training, improving payment accuracy 13%. - Managed 45 staff and $3M budget.

Growing startup primary care group with 48 physicians that served 200,000+ patients. Managed 13 facilities and 360 staff with oversight of finance, HR, IT and PR. - Led organization through seven mergers and acquisitions. - Doubled service operations, growing from $8M to $25M in annual revenue.Earlier Positions: Manager, Fee Coordination, University Physicians, Inc. Assistant Director Ambulatory Care, Kaiser Permanente.

Masters Public Administration, Healthcare

Ba, Medical Social Work