Gerrin Whitaker Email & Phone Number

San Antonio, Texas, United States

Remote

- Utilized superior analytical skills to review submissions in detail and reduced company error ratios 40% by assuring file submission adhered to company standards.-Provided internal support for any underwriting questions to sales/operations staff.- Effectively communicated file evaluations to loan processors and provided error feedback tomanagement for.

- Provided in-bound customer service call center support and assisted IT department with in-bound troubleshooting support for desktop issues with company website or provide support for mobile application issues.- Effectively commutated escalated Tier 2 IT issues with extremely detailed and documented tickets and notified management of any support trends on.

- Ensure the smooth, timely and efficient delivery of teller banking services.- Possesses a complete understanding of the teller operating system and a basic understanding of the word processing software.- Possesses a complete understanding of the audit, security and BSA policy and procedures and is responsible for compliance with these and other banking.

- Monitored compliance of teller transactions with generally accepted accounting principles and company procedures.- Supervised and coordinated assigned audits promptly and professionally.- Directed day-to-day operations focused on attainment of key business metrics, continuousimprovement initiatives with in conjunction with the management team and related.

- Processed new hire paperwork and documents and trained new employees on accounting principles and company procedures.- Monitored and tracked all employees' leave time.- Researched and verified timekeeping records and resolved any discrepancies with employees.- Updated employee files with new details such as changes in address or salary levels.- Changed.

- Managed department sales displays.- Maintained records related to inventory sales, returns, and availability.- Worked collaboratively in team environment.- Helped customers with questions, problems and complaints in person and via telephone.- Developed positive customer relationships through friendly greetings and excellent service.

- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.- Answered telephone inquiries from clients, vendors and the public.- Sorted, received and distributed mail correspondence between departments and personnel,including parcel packaging, preparation and efficient shipping.- Provided clerical support to.

- Completed all cleaning, stocking, and management of displays throughout the store.- Maintained records related to inventory sales, returns, and availability.- Performed routine preventive maintenance to ensure that building systems operated efficiently.- Communicated operational issues and changes to supervisor on regular basis.- Provided outstanding.

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance

BS - Cybersecurity and Information Assurance

Advanced Diploma, Computer Science

Education record

Attended Freshman year, transferred to Southern Nevada Vocational Technical Center