Gerri Phillips Email & Phone Number

Bossier City, LA, US

Greater Denver Area

Grambling, LA

• Assisted with the revision of the Educational Leadership/Student Affairs doctoral program curriculum
• Reviewed and assessed relevance to current course offerings
• Advised current and first time students of the program both online and in person

Grambling, LA

• First point of contact for hundreds of prospective high school and adult students
• Frequently tasked with troubleshooting technical issues, such as online application issues, while maintaining outstandingcustomer service
• Contributed to the increase of Freshman enrollment and online student enrollment for the Fall 2015 and Spring 2016 academicsemesters by 33%, and regularly exceeded enrollment goals and quotas
• Assisted customers by telephone or email to provide information about programs and/or university services, scheduleappointments, and obtain details of complaints
• Decreased customer complaints by spearheading a department wide customer service initiative
• Logged into a dedicated database system every day to update prospect profiles and create weekly data reports

Ruston, LA

• Communicated with prospective students, parents and high school counselors through various avenues including but not limited to college fairs, telephone calls, chat room college fairs, and emails
• Presented information on the benefits of an education from the university, and conduct campus tours for interested students
• Increased percentage of minority first-time first-year students by focusing recruiting efforts on high ability students from variousethnic backgrounds
• Compiled prospective student information and recruitment data in the recruitment database
• Audited student high school records and notified potential students of problems with their academic records such as transcripts,registration, and/or prerequisites
• Maintained strong ties with alumni and high school counselors to foster long-term philanthropic support with the school

Shreveport, Louisiana Area

• Assisted in the execution and evaluation of promotions & events
• Served on the planning committee, and hosted VIP events for casino’s top spending guest
• Served as the overseer of slot tournaments while being responsible for large amounts of money at a time
• Distributed prize money and information of current and upcoming promotional events.
• Maintained record keeping for each project including tracking reports and analysis, as well as tracking inventories and expenses for each assigned project.

College Student Counseling And Personnel Services

Bachelor Of Science (Bs), Mass Communication/Media Studies, 3.57

Activities and Societies: Miss Black Dynasty 2010-2011, Miss Covergirl 2011-2012, Miss Grambling State University 2012-2013, Earl Lester.