Gerrit Brown Email and Phone Number

• Maintenance Supervisor and contributor to continuous improvement/expansion of maintenance services at Vancouver International Airport (YVR), voted best airport in North America nine years in a row (2009-2018).• Lead, supervise, and train a team of maintenance technicians supporting a 3.5 million s.f. airport, ensuring adherence to rigorous safety and security protocol, and focused on excellence in customer service. • Pioneered, developed, and managed a staff training facility for a national retail glass company, Vancouver. Included writing of training materials, supervising trainees, trainee skill acquisition (trade skills), and achieving decreased staff turnover/increased production. Partnered with Metro Training Institute to teach glazing trade skills to groups of youth.• Journeyman glazier (specialized skill in flat glass repair and installation) recruited into progressively more responsible positions leading to management. Managed sales targets, staff training/performance evaluations, work schedules, budgets, and developed policies and procedures.• Home renovations contractor, self-employed. Skilled in all areas of home renovation including, tiling, painting, wood frame construction and finish carpentry,kitchens/bathrooms, doors/windows, interior wall and ceiling finishing, flooring, basic plumbing, electrical, HVAC, and installation of gas/wood-burning fireplaces.• Software Trainer/Project Implementation: Consultant to software development team to develop new glazing industry software. Managed training project for 15 retail stores throughout BC, and provided telephone and on-site training/support after project implementation.• Use of various computer software programs to prepare invoices, quotations, and work orders, including proficiency using Microsoft Word, Excel, and Outlook.