As COO, I lead Vertice Healthcare’s comprehensive operations, overseeing shipping, procurement, inventory control, customer service, exports, the technical department, and warehousing and distribution. Key responsibilities and achievements include:- Strategic Oversight: Steering the operational strategy across diverse functions, ensuring alignment with company growth targets and KPIs.- Executive Leadership: Contributing to strategic decision-making as an active member of the executive committee.- Organisational Optimisation: Led the restructuring and optimisation of the operations organogram, enhancing team productivity and reducing workflow bottlenecks.- Service Delivery Improvement: Implemented targeted initiatives that have led to a 99% on-time execution rate, significantly boosting overall customer satisfaction.- Inventory Redistribution Planning: Developed and implemented inventory redistribution planning and optimisation strategies to improve stock availability and operational efficiency.- Digital Transformation: Spearheaded technology-driven projects that cut operational waste and shortened order processing times.- Cross-Functional Collaboration: Fostered strong partnerships with finance, sales, and HR teams, resulting in synchronized efforts and improved resource allocation across departments.- Operational Consolidation: Successfully managed the consolidation of two major warehouse sites in Gauteng and the Western Cape, resulting in a reduction in overhead costs and an increase in operational efficiency.

As Head of Supply Chain, I oversee the strategic direction of the supply chain operations, ensuring seamless integration across all functions. Key responsibilities include:- Strategic Planning: Defining short- and long-term strategies for the end-to-end supply chain, aligning with overall business performance objectives.- Inventory Optimisation: Driving inventory management practices across the network, supported by data management and KPI reporting.- Leadership: Providing strategic guidance to ensure successful outcomes in procurement, shipping, warehousing, and distribution.- Operational Excellence: Overseeing daily operations to ensure compliance with ISO and SHEQ standards while enhancing service delivery.- Supplier Performance Management: Evaluating OEM suppliers and logistics service providers to guarantee timely and accurate product delivery to customers.- Budget Management: Overseeing the operational budget and identifying opportunities for cost reduction while maintaining service quality.- Team Development: Implementing a people development strategy to ensure continuity and effective succession planning within the supply chain teams.- Stakeholder Engagement: Building partnerships with internal teams such as finance, sales, and HR to support cohesive operations and strategic initiatives.- Digital Transformation: Leading critical projects aimed at operational optimization and waste reduction throughout the supply chain.

- Formulated the company vision, mission, and strategy to steer the business in the right direction.- Served on the executive committee as part of the senior management team.- New business development through the effective implementation of the group’s logistic capabilities and strategic assets. - Supported road logistics, bulk solutions, and fuel services functions from an operational, performance, and key account management perspective.- Expanded the company's service offerings to provide clients with an end-to-end supply chain solution.- Oversee budget management to achieve gross profit and net profit (PBT) targets by supporting operational, administrative, and management teams.- Align technology systems and applications with business strategy for effective day-to-day operations.

- Revenue Growth: Exceeded annual new business targets, adding R100 million in revenue and securing contracts with industry leaders.- Team Leadership: Directed a team that consistently surpassed new client acquisition goals, boosting team output by 25%. - Key Account Retention: Secured ongoing contracts with major clients that constituted over 50% of annual turnover, ensuring sustainable revenue streams.- Network Efficiency: Initiated cost-cutting measures across the client supply chain, lowering overall logistics expenses by 15% and enhancing service delivery timelines.

Brandhouse (Diageo, Heineken and Namibia Breweries JV)- Managed Brandhouse's national primary distribution account.- Improved on-time performance by over 30% in less than 12 months.- Successfully identified and implemented continuous improvement projects which improved network delivery efficiencies and reduced delivery cost per case.Heineken- Formed part of the project team, tasked to implement Heineken's South African standalone network.- Implemented a national network of dedicated and agent warehouse, including multiple system integration development and testing.- Developed and implemented new processes for the management of Heineken's national distribution.- Managed year-on-year volume growth of 30%, two years running.

- Led a newly formed team tasked with developing and implementing Pick n Pay's national logistics control tower.- Successfully oversaw the development, implementation, and training for ONE Network, a cutting-edge supply chain management software sourced from the USA.- Managed the system and procedural rollout across five national distribution centers, handling all inbound vendor bookings for Pick n Pay.- Increased inbound efficiency by 100%, boosting the number of deliveries per working day and leveraging dynamic planning to optimize daily schedules, address delivery delays, and accommodate urgent products.

- High-Volume Operations: Oversaw the successful completion of over 10,000 annual deliveries, achieving a 97% on-time performance rate.- Capacity Planning: Led the development of effective scheduling and capacity plans, optimizing the use of transportation resources and boosting operational reliability by 20%.