- Managing the Product Development department, consisting of 4 cross-functional teams (incl. Developers, Industrial Engineers and Testers).- Coaching / mentoring the Product Managers of each of the 4 cross-functional teams.- Coaching / mentoring the Industrial Engineers (Business Analysts) of the department. - Ensuring products are aligned with customer and business expectations.- Ensuring product continuity through staff turnover.- Collaborated with company management (CEO, COO, CFO) to redefine the company strategy and culture

- Team Leader and mentor for a group of 8 Software Developers, 3 Industrial Engineers, and 1 Tester.- Product Manager of the CoverIT online retail platform (a SaaS product), and National Transport Information System (client-driven). Also responsible for the Functional Requirement Specification of the system in User Story / Use Case and UML formats.- Extensively use JIRA as our SDLC tool, implementing Agile methodology in 2 week sprints.- Advocate for proper system design and documentation to aid in system support after staff turnover.- Increased release frequency from 3-4 to 13-15 times per year.- Point of contact for 9+ clients, answering all their queries in a timely manner, and coordinating support requests.- Introduced Live Chat and Self-Help Knowledgebase support for managed products.- Introduced "What's New" broadcast emails to all users whenever new features are released.

- Facilitation of User Requirement Analysis and completion of Functional Requirement Specification of various Information Systems in User Story / Use Case and UML formats.- Completion and timely submission of Bids/Tenders (technical and financial responses) for various industries, organisations, governments & government departments in Africa.- Simplified a Weighbridge Charge Sheet, reducing the number of lines by ten times through a different methodology.

Studies on i) Turn-Around-Time of the Delivery Fleet and ii) Warehouse Space Optimisation