• Developed and launched in seven months an incremental repair process for two major brands in order to increase end user satisfaction and create greater efficiencies within the organization. • Collaborated with multiple business groups within the organization to develop a best-in-class repair process for end users. • Project scope incorporated new processes built into ERP system, front-end website development, and immense infrastructure changes.

• In addition to sales responsibilities, managed a customer engagement team of 105 associates that are the front line voice and digital interaction with end users.• Restructured voice associates to gain better efficiency handling call volume and lower ASA during spikes.• Developed a plan to incorporate weekend hours into schedule to better meet end users’ needs and flatten call volume during weekdays.

• Managed sales team of seven professionals dedicated to selling RYOBI outdoor power equipment to The Home Depot stores. • Developed product mix and promotions that resulted in #1 brand share position for RYOBI cordless outdoor products. • Grew RYOBI cordless outdoor product sales by 116%.

• Directed sales of consumer outdoor power lawn and garden equipment sold to several major retailers. • Launched first RYOBI electric pressure washer resulting in winning 100% of store business and RYOBI becoming the #1 brand in pressure washers. • Managed store and ecommerce channels of distribution for several outdoor product categories.

• Developed and managed programs and initiatives to ensure field team of sales representatives had the resources needed to drive sales and properly execute brand directives. • Created and managed a new product returns program due to a drastic shift in retailer returns process. • Worked with Marketing, Product Development, Sales, and Merchandising departments to effectively execute the requirements of RYOBI, RIDGID and Milwuakee brands.