• Full management of department operations.• Supervising a staff compliment of 21 individuals.• Spearheading the department’s turnaround strategy.• Enhancing service delivery to members through the development of strategies to ultimately improve processes.• Facilitating the training of Litigants and administrative personnel.• Leading the training of organisers and Shop Stewards.• Drafting Labour Court applications. • Providing Labour Law advice to members.• Representing members at CCMA and other bargaining councils, including during disciplinary hearings, retrenchment processes and Labour Court disputes.• Drafting and publishing weekly articles.

• Managed various litigation caseloads.• Directed written and verbal communication with clients.• Represented individuals in administrative proceedings.• Prepared and reviewed contracts and settlement agreements.

• Assisted in litigation preparations through legal research and case law review.