Gerrod Mozeik Email & Phone Number

Alexandria, VA, US

• Administer IT systems, including EHR and other medical software and hardware, networks, and VOIP, HRIS, and board management platforms, while providing front-line, on-call support to end users
• Drive and manage execution of IT and information security initiatives such as platform onboarding and migrations, hardware upgrades, and staff training, both independently and in conjunction with external vendors where.
• Monitor and audit IT, information security, and physical safety-related processes, systems, and standards; lead implementation of changes as needed to match industry trends, best practices, and compliance requirements.
• Act as primary security contact for all organization employees, including leading organizational response to urgent security and safety issues, maintaining building alarm systems, coordinating safety and disaster.
• Oversee physical facility operations at three separate locations; manage and coordinate all infrastructure, building, and equipment needs, ranging from routine maintenance to major renovations

Wilmington, Delaware, United States

Wilmington, Delaware, United States

• Provided telephone, remote, and on-call support and training for end users utilizing a wide range of software in industries including medicine, law, and banking
• Maintained client infrastructure at all levels, including networking, hardware, and software implementation
• As a Team Lead, triaged client issues and managed colleagues’ workflows to ensure prompt and effective customer service
• As Network Operations Technician, monitored and responded to alerts generated by events on client networks, specializing in implementing data backup systems and recovering from data loss events

Wilmington, Delaware, United States

• Applied knowledge of relational databases and Point of Sale software to overhaul store’s inventory database of over 7,000 unique items, resulting in a streamlined, convenient, and efficient restocking system
• Implemented, facilitated, and trained colleagues in organizational processes based on overhauled inventory database

• Responsible for all aspects of deploying Point of Sale computer systems, including programming software and training clients, with a focus on hardware installation and network configuration
• Provided on-call, on-site, and remote technical support for software- and hardware-related issues to over 2,000 clients, as well as providing in-house support and system administrator tasks
• Configured original equipment manufacturer hardware to suit clients’ needs
• Assigned duties and supervised activities for internship program