Gerron D Mcgary Email & Phone Number

Irving, Texas

Performs Special Loans Service Processor 1 duties plus: Works with a wide variety of routine queues, to support a variety of loan types such as: ARMs, SCRAs, Homeowner Assistance Modifications (HAM), HUDs (residential & commercial), etc. Organizes, records, and services moderately complex loans, which requires interacting with primarily internal customers. Resolves moderately complex loan servicing issues under limited supervision and works on moderately complex servicing projects. On occasion, may mentor lower level service processors or new team members. Works under limited supervision. Reconciles historical accounts and performs re-application/re-amortization functions for assigned loan types. Applies specialized functional area skills and basic and loan knowledge to service moderately complex loans and resolve first level escalated issues. Often uses tact and diplomacy when exchanging complex or sensitive information with internal and external contacts or customers Provides support to customer service on routine and moderately complex loan related questions.

• Serve as the point contact for borrowers• Clearly and effectively communicate loss mitigation options to clients• Effectively manage multiple active cases, reviewing reports with manager(s), detailing the current stat us of loans.• Coordinate receipt of all documents associated with loss mitigation activities.• Build customer relationships through active listening skills and professional, clear, timely, and accurate communication of

• Managed and prioritized a portfolio of multiple overdue accounts in which to solicit payment by various means.• Compiled and analyzed data for monthly management loss reports to measure portfolio performance.• Persuaded customers to pay amounts due on credit accounts, damage claims and unpaid checks• Notified credit departments, ordered merchandise repossession or service disconnection.

• Achieved “All Star” status and was listed as a prospect within the organization.• Participated in player appearances and Big League Buddies resulting in an enhanced team image in the community.