Gerry Barber Email and Phone Number

Senior Consultant, Contact Management Solutions at @

Gerry Barber's Location

United States, United States

Gerry Barber's Contact Details

Gerry Barber work email

ge****@****nfp.com View
Valid
gb****@****tte.com View
Valid

Gerry Barber personal email

n/a

Gerry Barber phone numbers

About Gerry Barber

2013 ICMI Lifetime Achievement Award recipient.Call Center Coach Board of AdvisorsICMI/CIAC Certified Call Center Management Consultant (CCMC)Former Conference Board of Advisors - International Customer Management Institute (ICMI)Former President - HDI Music CityFormer CIAC Board of AdvisorsFormer Steering Committee member of Leadership BrentwoodSpecialties: Call Center Strategic leadership

Gerry Barber's Current Company Details

Contact Management Solutions

Senior Consultant, Contact Management Solutions

Gerry Barber Work Experience Details

Senior Consultant

Contact Management Solutions Jun 2021 - Present

Nashville, Tennessee, United States
Senior Vice President, Client Service Contact Centers

Pinnacle Financial Partners Apr 2017 - Jun 2021

Greater Nashville Area, Tn

Strategic leadership of Pinnacle's Client Service multi-site contact center operation.

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Managing Director Workplace Services

Deloitte Jun 2014 - Mar 2017

Hermitage Tennessee

Responsible for Deloitte's multi-site shared services Contact Center and Policy, Corporate Card & Expense Compliance Operations.

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Call Center Director

Deloitte Aug 2007 - Jun 2014

Strategic responsibily for an insourced provider of contact center services serving internal and external clients

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Vice President

Call Center Industry Advisory Council - Ciac Jan 2000 - Jul 2007

VP of Operations and Secretary/Treasurer 2000-2007
Senior Vp, Director Of Telebanking

First American Bank 1995 - 2000

Gerry Barber Skills

Leadership Call Centers Crm Management Business Process Improvement Strategy Call Center Process Improvement Program Management Customer Experience Vendor Management Strategic Planning Team Building Change Management Outsourcing Contact Centers Performance Management Business Analysis Management Consulting Customer Service Team Leadership Coaching Team Management Business Transformation Training Cross Functional Team Leadership Customer Satisfaction Telecommunications Bpo Business Process Re Engineering Business Development Business Process Forecasting Start Ups Customer Relationship Management Workforce Management

Frequently Asked Questions about Gerry Barber

What company does Gerry Barber work for?

Gerry Barber works for Contact Management Solutions

What is Gerry Barber's role at the current company?

Gerry Barber's current role is Senior Consultant, Contact Management Solutions.

What is Gerry Barber's email address?

Gerry Barber's email address is ge****@****nfp.com

What is Gerry Barber's direct phone number?

Gerry Barber's direct phone number is +161593*****

What are some of Gerry Barber's interests?

Gerry Barber has interest in Baseball, Reading And Golf.

What skills is Gerry Barber known for?

Gerry Barber has skills like Leadership, Call Centers, Crm, Management, Business Process Improvement, Strategy, Call Center, Process Improvement, Program Management, Customer Experience, Vendor Management, Strategic Planning.

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