Created and modified test plans used for specific scenarios for high-profile clients, ranging from Fortune 500 corporations to non-profit organizationsExecuted test plans, tracked and reported defects and assisted with the resolution of discrepanciesParticipated in client meetings and project planning to insure project goals and deadlines were metMulti tasked between several clients’ test schedules and testing timeframes to insure quality corporate action and implementationReceived team award for outstanding work performance

Assisted Case Managers with difficult updates to the HOBS record keeping system.Assisted in design of contingency plans for HOBS procedures and client issues.Trained Case Managers on updates to HOBS record keeping system.Developed and delivered training for New Hires.Performed updates and audits for client’s records.Performed testing for the client’s functionality (UAT Testing).

Managed several clients queues in regards to the passing of a plan participant or dependent Point of Contact for several client plans and backup to several othersContacted survivors and beneficiaries regarding specific company benefits and conveyed pertinent information Worked directly with other business practices (H&W, DB, DC) to research participant and dependent benefitsWorked directly with both client and client contacts regarding deceased participant issuesHelped resolve complex beneficiary inquiries with both internal and external business partnersSelected by Team Leader to assist with the review of team members’ letters and claims