•Implementation of advanced field service solutions and back office management system to manage mechanical, electrical and refrigeration service calls.•Improvement of processes and procedures following implementation of new technology. •Identify training and coaching needs of staff to ensure each member of the team both field and back office are comfortable and familiar with using the new technology.•Act as a point of contact for any end user queries regarding new field and back… Show more •Implementation of advanced field service solutions and back office management system to manage mechanical, electrical and refrigeration service calls.•Improvement of processes and procedures following implementation of new technology. •Identify training and coaching needs of staff to ensure each member of the team both field and back office are comfortable and familiar with using the new technology.•Act as a point of contact for any end user queries regarding new field and back office management solutions. •Produce accurate weekly, monthly, and yearly reports for senior management.•Carry out twice yearly performance management appraisals with team members. •Deal with day to day running of a busy service department. Show less

• Co-ordinated daily contact with the Service Department.• Implementation of advanced field service solutions and back office management system to manage service calls.• Account managed many of the company’s principle customers.• Primary point of contact for supervisors managing day to day logistics.• Organized and led site meetings.• Handled day to day customer relations.• Produced accurate weekly, monthly, yearly reports and statistics for the… Show more • Co-ordinated daily contact with the Service Department.• Implementation of advanced field service solutions and back office management system to manage service calls.• Account managed many of the company’s principle customers.• Primary point of contact for supervisors managing day to day logistics.• Organized and led site meetings.• Handled day to day customer relations.• Produced accurate weekly, monthly, yearly reports and statistics for the department • Received, monitored, analyzed and acted on division’s financial and operational reports.• Reviewed and negotiated current contracts.• Identified, developed and organized training programmes.• Work with MD and team to develop future business. • Performance Management: setting teams targets and objectives.• Responsibility for all transport and equipment within the department. Show less

Co-ordinated Field and Contractor teams.Dealt with day to day service requirements. Provided a pro-active approach to client complaints, incorporating a system to keep track of progress until completion. Performance Management: set team targets and objectivesAttended site meetingsReviewed and negotiated current contractsAccount Manager

Co-ordination of Field, Integration and Contractor teams.Management of Maintenance and Fault resolution of 1600 mobile network sites and 5 switch buildings.Project Manager for construction and commission of new sitesProject identification and resource management for team’s development.Performance Management: setting team targets and objectives.Identification and of training needs for teams.Fault escalation resolution: setting up agreed SLAs and OLAs for the… Show more Co-ordination of Field, Integration and Contractor teams.Management of Maintenance and Fault resolution of 1600 mobile network sites and 5 switch buildings.Project Manager for construction and commission of new sitesProject identification and resource management for team’s development.Performance Management: setting team targets and objectives.Identification and of training needs for teams.Fault escalation resolution: setting up agreed SLAs and OLAs for the department.Implementation of third party maintenance contracts for Facilities and Technology. Technical and Facilities Resource and budget planning for the department. Logistic Management: identified problem areas and established regional stores Development of Health and Safety training programmes.Development of Facilities and Technical preventive maintenance programme. Show less

Supervision and co-ordination of Field Engineering TeamSupervision and co-ordination of Contractor teamsProject Lead on Cable Network systemsLiaised with Government Bodies and State OrganisationsResponsibility for all transport and equipment within the departmentEnsured SLAs and OLAs were met