Gerry Fitzpatrick Email & Phone Number

Belfast, Northern Ireland, United Kingdom

Leicester, England, United Kingdom

Leicestershire, England, United Kingdom

Business Manager in UK High Net Worth business operation. Strong record of delivery across a range of disciplines from leadership development, business acumen, commercial, strategic and operational planning, training design and delivery, relationship management, risk governance and regulatory compliance.

Leicestershire, England, United Kingdom

Technical Business Manager tasked with delivering a successful performance recovery on all KPIs including, commercial delivery, customer service, risk management and the fostering of a personal development ethos across the operational group. Key support when helping to lead a culture change across a management team and front line population. Continuing to embed a high performance culture by consistently implementing the bank’s performance management culture while actively carrying out Business Manager duties gaining valuable experience in the Operational Manager role.

Mays Meadow, Belfast

Leading a team of inbound mortgage retention colleagues handling customer enquiries on the presentation of tailored illustrations of Santander’s Mortgage product range in line with intricate commercial guidelines. Leading a change in culture moving the Retentions advisor population from a single product skill set to a multi-skilled environment resulting in overachievement of not only Retentions business but priority credit turnover banking and credit card products. I ensured all customers are treated with equality, fairness, and sensitivity before, during and after the sales cycle. I achieved Green Status for Sales, Risk and Service Quality during my tenure as a Team Manager in this area.

Mays Meadow, Belfast

Leading a personal savings team of 13 staff selling dedicated core Santander savings products to realise Santander's strategic aim to become the best bank in the UK. Recruitment, training and coaching of a proficient and motivated sales team while monitoring team and individual performance taking corrective action within specified corporate guidelines. Management of training and competence in the team to ensure Company and regulatory standards are achieved. Liaising with key stakeholders such as Risk, HR and Oversight to maintain operational effectiveness and provide leadership within a regularly changing business environment. Working closely with peers and senior management providing support where needed and contributing to a culture of excellence and continual improvement. I lead the embedding of a multi-skilled environment within the Savings Advisor population up-skilling them to be authorised to sell personal banking and credit card products by the end of 2009. I embraced the challenge of inspiring advisors and other team managers to embrace this strategic change in culture for the unit and channel. I also Winner of Top Savings Team Manager for 2010 and H1 2011 at yearly Telephone Distribution awards

Mays Meadow, Belfast

Mays Meadow! Belfast

Bachelor Of Engineering (B.Eng.), Civil Engineering

A Level, Mathematics And Computer Science, A Levels