Gerry Lee Email & Phone Number

Beijing

Customer Experience Management, Quality & Lean Improvement: Measuring NPS, Customer Satisfaction Index and other quality indicators; Analyzing root causes and supervising change management;Performing go or non-go check for facilities; Coaching and supporting the organization in process optimization and customer experience improvement;Customer Services: Answering inquiries via telephones, internet and other channels; Managing customer complaints; Facilitating the collaboration activities between Insurance business units and Entity service units;Information Technology: Planning the IT infrastructure for the whole company; Developing or implementing proper IT products and systems; Performing operational maintenance of the products and systems; Training: Planning learning strategy and roadmap for the company; Performing leadership trainings, business trainings, and new comer orientation sessions; Building proper curriculum system and the specialist resources pool.

Beijing, China

Being responsible for Operations Center which inclues Customer Management, Quality and Lean Management, and Information Technology.

Beijing City, China

Responsibilities Ensureeffective deployment of the Airbus Quality Management System (QMS) in compliance with all approvals and certification requirements whilst minimizing the associated costs. Plan and launch annual external and internal audits/assessments,implement corrective and preventive actions in driving quality system excellence. (Support to) build processes, instructions and guidelines as necessary. Plan and launch activities in improving staff quality awareness. Ensurecontinual improvement of process operations.Deploy Airbus Process Management approach, improve process awareness of Airbus China staff, and improve process effectiveness and efficiency across business functions. Work in cooperation and coordination mode with Quality teams in China for synergy. Achievements Quality mindset of staff clearly improvedduring the years; Significant improvement in process operations – people are much more clear about roles and responsibilities in Airbus Process System, and process compliance has been much improved;  Significant improvement in internal and external audits – more value added; Good achievements on improvement: EADS Green Belt/Black Belt program deployment in China, and PPS (Practical Problem Solving) implement in China; Improvement in the Documentation system Airbus China: Integration into the Airbus system.

Beijing City, China

Responsibilities Ensure effective deployment of Quality Management System(began with ISO9001, later on adopted TS16949 - commonly used for automotive industry)across the company and the subsidiary. Ensure product quality meets customer requirements with minimized cost. Ensure right skills and business codes are deployed within supervisedpeople; Ensure project management activities are effective and efficient; Being a board member of the subsidiary, supervised quality system deployment, product development and procurement activities; Assess suppliers to ensure they meet SINOC’s requirements.Achievements Improved quality of sourced productsand successfully got into the purchasing system of BMW, Audi, and Volvo; The company in Dalian was the first plant in China to produce full body car wraps. Ranked as rating Asupplier by Audi after 3 audits.

Beijing City, China

Responsibilities Supplier assessment, supplier development, and project management; Fulfillment of customer and TS16949 requirements.Achievements Together with the suppliers, developed product prototypes which met customer requirements, and started series production; Got the awardEmployee of the Year in 2004 and 2005 (The only person for the award in the company).

Beijing And Guangxi, China

Responsibilities Coordinate problem solving activities related to shock absorber quality; Setup strategy to improve product quality and coordinate research projects in cooperation with Universities.Achievements Successfully led a team to resolve customer complaints arising out of product problemsabout noise.

Doctor'S Degree In Mechanical Engineering;, A Study On Dynamic Performance Of Shock Absorbers Projectsponsored By National Natural Science Fund

Activities and Societies: Modeling, FEA simulation, Inustrial testOne of the most famous universities in China.

Bachelor'S Degree In Applied Science And Master'S Degree In Automotive Engineering, A Study On Planning Of Automotive Maintenance Industry For Changchun