Gerry Mangundap Email & Phone Number

Netherlands

> Organizing and supervising courier fleet of 100+, maintaining fluid communication and provide support for couriers and LiveOps team during operation.> Performance check-ins and following up on the KPIs with couriers.> Assisting Sr. Courier coordinators with improving the quality of our service and following up on the KPIs of the city and Courier teams together with the Sr. courier coordinators and City Operations Manager.> Ensuring compliance with company policies as well as operational and behavioral guidelines. Fostering commitment and a good work environment among the team members and courier fleet> Coordinating tasks and activities with the team members and involved employees and training new hires

> The key contact for couriers and making sure that the couriers are well prepared and equipped for their shift.> Maintaining fluid communication, making sure that everything runs smoothly in the hub and provide support for couriers and LiveOps team during operation by phone and chat.> Coordinating tasks and activities with the team members and involved employees> Ensuring compliance with company policies as well as behavioral guidelines and Fostering commitment and a good work environment among the team members and couriers

> Training new courier hires> Courier Performance Evaluations with feedback conversations> Help with order delivery during busy moments> Assist Hub Coordinator in ensuring compliance with company policies, codes of conduct and the promotion of diligence and a good work environment among team members and couriers

> Food delivery

- Workplace support- Authorization management- Process and resolve support tickets- Monitor processes