Gerry Olmos Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Strategically lead the design, communication, and implementation of learning programs for6,000+ employees worldwide as part of the HR team, driving Core Skill Development andLeadership Training for managers and executives at all levels.Lead instructional design efforts, creating and delivering learning content, eLearning modules, and frameworks tailored to meet the diverse needs of the workforce.Develop Train-the-Trainer programs to build internal training capacity and scale development initiatives across the organization.Manage the Learning Management System (Workday), including course enrollment, scheduling, tracking attendance, and generating data reports to monitor engagement and performance.Lead the analysis of learning program metrics, participant performance data, and feedback using reporting tools to evaluate training effectiveness, identify trends in learning needs, enhance content quality, and provide strategic insights to leadership for talent strategy, and alignment with organizational objectives.Direct vendor partnerships and oversee training budgets, negotiating contracts to optimize resources and ensure alignment with organizational learning strategies.Direct Coursera account management, including strategy development and tailored departmental learning tracks, achieving a 55% utilization rate, up from 32%. Administering the company-wide tuition reimbursement program and promoting access to professional development resources.Drive cross-departmental collaboration with Communications, HR, Finance, and executive leadership to develop and deliver strategic learning initiatives aligned with organizational goals.

New York, Ny, Us

Direct the LGBT+ Employee Resource Group (ERG), leading a 700+ member community while managing the budget and shaping strategic initiatives. Develop and execute impactful events that foster community, provide resources, and promote global networking opportunities, while influencing leadership to advance inclusion and belonging across the organization.

New York, Ny, Us

Worked within Human Resources to create new pilot programs, workshops and training. Coordinate all logistics for events such as our company-wide training efforts. Managing tasks associated with our LMS (Workday), including course enrollment; scheduling and tracking learning activities; updating lists. Designing virtual eLearnings and work guides focused on soft and role-specific skills using a variety of authoring tools(Adobe Premiere Pro, Articulate Rise, Camtasia) for delivery to a global audience. Coordinating logistics surround manager trainings. Leading and facilitating New Hire Orientation and Onboarding to set employees up for success. Leading the company wide Tuition Reimbursement program to help further employee's education. Facilitating payments and budgeting for ERGs and other DE&I initiatives.

New York, Ny, Us

Creating and leading onboarding trainings for new employees; owning arrangements and quality assurance checks on materials in Zendesk; building out a department newsletter & Learning Management System(Northpass) to optimize trainings on product updates and managing department intranet platform.Managing, writing, and editing content to ensure compliance and consistency with legal, brand, and security standards. Created a professional development program to expand professional growth within a department of 100+ employees and work closely with BPO Trainer.Leading virtual trainings on product updates to the customer experience department. Measuring engagement to iterate the meeting structure.Leading and facilitating department onboarding for new hires.

New York, Ny, Us

Co-founded the Diversity and Inclusion Council, driving initiatives such as 2019 NYC Pride Parade participation, diversity-focused guest speaker events, and monthly charity campaigns to foster an inclusive workplace culture.

New York, Ny, Us

Fielded inquiries, emails, and live chats weekly from doctors, pharmacies, and patients to resolve inquiries and provide technical assistance. Worked closely with pharmacists and patients to process claims and troubleshoot pharmacy-processing rejections. Maintains a comprehensive understanding of the product across all platforms. Includes staying updated on product changes, new features, marketing campaigns and product launches. Promoted to special teams such as Fraud, Spanish Speakers, Diversity & Inclusion Council & Home Delivery to test new product services and provide feedback, to create and implement Spanish speaking scripts, and to track users’ accounts for policy offenders

Oversaw all administrative HR responsibilities, including payroll administration, scheduling, record management, and compliance reporting.Conducted new employee onboarding, including orientation, processing paperwork, and explaining policies and benefits.Managed benefits administration, addressing employee inquiries and overseeing enrollments.Ensured efficient and accurate handling of HR operations to support organizational goals.

Sacramento, Ca, Us

Gathered and processed qualitative data for the Department of Public Health & CDC focused on establishing the dietary habits of mothers and their assistants and smoking habits. Interviewed over 500 individuals about their diet, preexisting conditions, and basic demographic information and logged data into CATI Survey System. Office & Clerical Work

Bachelor Of Arts (B.A.), Sociology

Humanities/Humanistic Studies