Gerry Richardson Email and Phone Number
I have over fifteen years of experience in customer service, technical support, and billing support through different companies and cultures. At my core, I enjoy helping people and ensuring their best interests are in mind, and I love resolving issues. I have worked in teams and solo throughout my experience. One of the things I always pride myself on is that I am eager to learn new things.In many of the companies I have worked for over the years, I have been granted special rewards or roles due to the professionalism, knowledge, and respect that I bring to the table in any role I am in. I feel this reflects the value I provide for any company I have worked for.While working with NewWave Communications, I was chosen as a trusted employee to monitor calls for training and improvement purposes for our technical support department.During my time with AT&T I was chosen as a mentor to assist with any questions or issues from other agents in the call center.With my current company, Davidsons, I was personally selected to assist with one of our major accounts during a special time of need. I have also received a few rewards for going out of my way to help the company in other areas when it was needed.
Davidson'S Inc.
View- Website:
- davidsonsinc.com
- Employees:
- 92
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Digital Services ManagerDavidson'S Inc. Apr 2024 - PresentHigh focus on quick customer resolution.Help coordinate web developers and IT on current issues.Work closely with customer service on trending issues.Present projects to improve our websites and automate internal work flows, and follow those through to testing and implementation.Help test other projects from other team members to ensure proper functionality.
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Accounts Receivable SpecialistDavidson'S Inc. Jul 2019 - Apr 2024Accounts Receivable and Customer Support Specialist• Provide world-class customer service to all customers and colleagues via phone, email, and internal messenger• Resolve web-related issues for customers that were accessing the company website, which was used for placing orders and making payments• Provide the web-team with detailed documentation in regard to web-related issues to assist in resolving web errors• Primary and preferred accounts receivable contact for upset customers that needed a higher level of customer support, resolution, and satisfaction• Build relationships with frequent customers• Process payments – physical checks, check by fax/email, ACH• Release orders for shipment that fall within company guidelines• Assist with billing inquiries and invoicing requests• Resolve issues with UPS regarding missing C.O.D. payments• Provide guidance or direction to inquiring colleagues regarding company processes and requirements
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Customer Service SpecialistDavidson'S Inc. Sep 2016 - Jun 2019Customer Service Specialist and Web Support Specialist•Provided world-class customer service to all customers and colleagues via phone and email•Assisted customers with questions about our products, technical issues, as well as issues finalizing their purchase with their chosen retail location•Processed credit card refunds for canceled orders•Provided an advanced level of communication and documentation to the web team upon receiving reports for web issues•Tested patches and new versions of the website for obvious errors before web-team would go live with the update•Assisted a core senior sales representative for several months with some of their accounts to ensure special attention was being provided to some of our top customers during a time of need while still completing all of the other duties of my role•Built relationships with many returning customers
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Advanced Technical SupportAt&T Nov 2014 - Aug 2016Spokane, Washington, United StatesTechnical Support for AT&T wireless service• Use AT&T tools to resolve customer issues and set correct expectations following AT&T policy• Help customers with any questions regarding their bill, service, or equipment in a timely manner• Processed upgrades or equipment purchases/exchanges/orders in System X• Processed warranty exchanges by mail• Weekly team meetings to provide feedback and support to enhance our interactions with customers• Sell customers on the proper resolution on every call• Involve our team and/or manager for support if we need assistance to reach a resolution -
Route Sales RepresentativeLandshire, Inc Nov 2010 - Aug 2014Sikeston, Missouri, United StatesRoute Sales Representative - sales and delivery using a company truck• Expand business by adding new accounts in existing areas• Build rapport with new and existing customers to increase sales by providingnew food programs and products, as well as expanding the in-store space• Use Windows OS handheld to handle inventory and sell products, track the data, andupload all information to the company's database at the end of each day• Prevent call-ins by ensuring the customer has the correct quantity of products• Meet or exceed daily and weekly sales goals; weekly goal $10,000 -
Technical Support AgentNewwave Communications, Inc. Feb 2007 - Oct 2010Sikeston, Missouri, United StatesTier 1 Technical Support Agent• Answer calls quickly, verify information, build rapport and resolve in a timelymanner; consultative upselling upon resolution• Use Outlook to assist colleagues and report escalating issues to the manager• Troubleshoot customer internet, digital phone, and cable and verify resolution;send a local technician if required; answer billing inquiries and collect payments
Gerry Richardson Education Details
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Multimedia And Graphic Design -
High School Diploma
Frequently Asked Questions about Gerry Richardson
What company does Gerry Richardson work for?
Gerry Richardson works for Davidson's Inc.
What is Gerry Richardson's role at the current company?
Gerry Richardson's current role is Digital Services Manager at Davidson's Inc..
What schools did Gerry Richardson attend?
Gerry Richardson attended Itt Technical Institute, Sikeston Sr. High School.
Who are Gerry Richardson's colleagues?
Gerry Richardson's colleagues are Kamryn Turner, Christopher Adams, Nicole Collins, Larry Massimo, Zachary De Jesus, Latrisha Taylor, Hunter Brooks.
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