Gerry Serrano Email & Phone Number

San Francisco Bay Area

Greater San Diego Area

Sr. Project Manager responsible for top tiered accounts. Key responsibilities are:Lead assigned projects to completionProvide project managers with feedback, encouragement and adviceTroubleshoot problems that come up during projectsDevelop individual project plans complete with budgetary information and resource needsCommunicate with our IT department about resource allocationHost a project meeting at least once per week for each project under your directionRefine project budget as needed to ensure timeliness and fiscal responsibilityCoordinate with vendors and suppliers as neededCommunicate project objectives to all team members involved

Campbell, Ca

Responsibilities and duties include, but are not limited to, acting as a technical liaison between the customer, sales team and vendors to provide technical expertise in analyzing the customer’s requirements, recommending solutions and assisting sales and other engineers with the development of proposals, quotes,architectures and presentations. Includes ownership for the technical sales cycle and working closely with the sales team and partners to close business. Responsible for Pre-Sales Engineering resources such as Jr. Developers, DC Lab Manager, and Entry level PC technicians supporting all internal lab projects.

Implemented scheduling and delivery of customer services in both the SMB (Small to Medium) and Enterprise Business. Managing PMO which consists of Pre and Post Sales Engineering resources. Interviewed and hired professional service engineers using the Top Grading Method of Hiring.Ensured engineers were trained properly and appropriately equipped to perform assigned duties.Terminated professional service engineers as needed.Performed quarterly and annual appraisals on all engineers.Manage inventory control system to monitor and maintain all equipment received, delivered and installed to eliminate loss, waste and abuse. Scheduling of all Project resources supporting all technology pillars (Networking/Storage/Cloud/Virtualization). Manage internal PMO staff supporting projects within Groupwares portfolio.

Results-oriented Sales Account Executive focused on maximizing sales by managing all accounts systematically and logically. Committed to ideals of consistency and dedication in order build the most successful business partnerships resulting in above average Sales. Exceptional interpersonal time management and negotiation skills.

Santa Clara, Ca

Account Management for Fortune 500 accounts throughout Northern and Southern California. Recognized for outstanding customer service and ability to grow service revenue stream (Maintenance renewals) year over year. Developed and delivered executive briefings to C class (CIO/CTO/CFO) and IT managers. Adept at clearly demonstrating tangible ROI regarding sales/ service and support offerings covering service level agreements (SLA's), value propositions, uptime requirements, and customer driven metrics.Managed VAR (Value Added Resellers) throughout territory in support of accounts to assist in service and support of existing client base, while consistently ensuring the customers expectations and service level agreements were being met and or exceeded. All while ensuring Company’s financial requirements/revenue goals were met and or consistently exceededConduct Monthly/Quarterly ASR's (Account Support Reviews) with customers and provide recommendations on serviceability, reliability, and uptime requirements.Assessed client needs to effectively recommend additional capabilities and service offerings.