Founding principal continuing to develop and deliver high quality business strategies and plans that ensure alignment with short and long-term objectives. Partnering with entrepreneurs around the world to emerge disruptive ideas, rapid sales growth, sustainable competitive advantage, and high EBITDA margins. Expertise in the hospitality vertical, but continually building opportunities in a wide variety of industries.

Responsible for sales to hospitality, health and other B2B markets. Developed a team culture and professional work atmosphere conducive to career advancement and employee retention. Developed direct selling programs to drive improved sales performance for the hospitality brands.

Developed hospitality reseller channel partners in order to penetrate hospitality channels. Identified, established and maintained strategic business relationships at the corporate level of high value hospitality companies in support of the overall Samsung hospitality business. Developed annual business plans to support sustainable profitable growth of business. Vision for growth to be applied as tangible actions. Participated in weekly supply chain forecasting.Accolades:Top sales person for 6 years in a row. Scope of responsibilities expanded beyond US borders. Most notable accolades below...• 2015 – Top Achiever Award for Samsung US Business Division• 2014 – Top Achievement Award in the Hospitality & Health Division• 2013 – Spot Light Award for Samsung

Served as provider of minibar technology to the hospitality industry encompassing installations in hotels, cruise lines, casinos, and condominiums in 70 countries worldwide. Developed and managed strategic sales / marketing programs and operations for the Americas. Exceeded sales quotas producing millions of dollars in annual sales. Built relationships with Owners, Asset Managers, Consultants, Architects, Designers, Purchasers, Suppliers, and management executives. Closed deals and maintain high level of customer satisfaction. Communicated service strategies and utilize strategic relationship planning philosophy and methodology. Executed existing accounts’ operational and financial performance evaluations. Created action plans for operational improvements. Provided guidance to existing clients regarding new products and updates.Accolades:•Increased annual revenue 400% in four years in the Americas via strategic execution of sales / marketing plans•Introduced and implemented sales force database worldwide improving sales productivity, forecast accuracy, performance optimization, and sales statistics effectiveness and efficiency•Established corporate contracts resulting in significant acceleration in business worldwide. •Developed relationships and alliances with other hospitality suppliers maximizing visibility and market penetration•Spearheaded participation in industry forums and functions that established valuable exposure to prospect market and resulted in additional sales of approximately 30%•Developed competitive analysis study and marketing communication documents that are currently used by sales and marketing staff worldwide

Accolades:•Achieved 95% customer satisfaction for the first time in company history. Initiated, developed, and successfully executed client satisfaction surveys•Reduced training costs 20% by refining development programs for new and existing clients increasing efficiency and effectiveness of training sessions•Trained and supported new management team including President, Regional Sales Vice Presidents, and Regional Managing Directors•Built relationships with other vendors to create custom product solutions for clients maximizing competitive edge•Increased gross revenues 10% by developing customer support products including extended warranty packages, telephone support, and consulting•Developed key metrics of client information and statistics assisting in focus / coordination of efforts within operations and sales teams

Accolades:• Increased sales 60% by developing major accounts priority plan and strategy• Built strategic relationships with C-level executives and owners• Established long term commitments and loyalty to products and services

Accolades:• Top Performer for two consecutive years - met and exceeded budget quota

National boutique consulting company focused on the Hospitality industry. Provided top level business consulting encompassing start-up / turnaround management, property operations, business development, sales management, due diligence / analysis, business valuations, development seminars, cost control, and bottom line profit / cash flow analysis. Managed public relations and business reengineering within organizations.Accolades: •Developed business plan for start-up hotel ultimately successfully implemented driving corporate growth•Created and presented operations evaluations for existing upscale resorts •Proposed strategies, policies, and procedures for turnaround management and operations efficiency improvements•Received “Ocean Reef Star” Award post implementation significantly improving operations•Major contributor and Editor, ”Profit Planning & Decision Making in the Hospitality Industry,“ by Charles L. Ilvento, CPA, CHA, CHAE•Currently taught at Florida International University, School of Hospitality Management, Miami, FL, USA, 9/2000

Celebrity Cruises: Guest Relations Manager, Food Manager, Bar Manager Premier Cruise Line: Hotel Managing Director Dolphin Cruise Line: Chief Housekeeper Royal Cruise Line: Food and Beverage Accolades:•Celebrity Cruises – Wrote guest relations training manual and examination tests. Established electronic cruise records database. Received numerous commendation letters for excellent service. Won Celebrity Cruises Appreciation Award in 1996•Premier Cruise Line – Edited operations manuals for 12 departments. Streamlined operations and P&L reporting. Established best practices improving beverage operations. Received Hotel Managing Director Award for highest profitability and best service. Won Premier Cruises Best Vessel Overall Award 1995•Dolphin Cruises – Developed and presented FF&E recommendations for all hotel interior spaces including guest cabins and public areas•Hotel Le Montbrillant – Assisted Executive Chief to revise restaurant menu increasing customer satisfaction

Honorable Discharge