Customer Service Trainer
My long-term experience in the service industry has taught me how to procure and surpass customer's expectations. After 13 years, I am seeking new challenges with a company in need of someone with exceptional leadership, and management abilities.I have developed a wide range of call center management skills that would meet and exceed the expectations of any company wishing their team to deliver excellent service. These skills would include my integral part in the development and implementation of company training standards as well as departmental policies and procedures. In addition, managing the interviewing, call monitoring and mentoring of new hires and established employees. I thrive working in a team environment where my proficient multi-tasking skills are utilized to achieve the overall success of the team and exceed the overall achievement of company goals.