HEI / formerly Pyramid Hotel Group• Rewarded effort and exceptional performance (daily, weekly and monthly) as a strategy and the key for success.• TOP sales performer in my Department by February 2020. I strive to lead the team to enhance revenue through sales training, by reinforcing a formal training provided by FPG (third party) with daily coaching.• Championed ADR by optimizing the “perfect sell” with procedures that involve an assessment of arrivals for accuracy, along with… Show more HEI / formerly Pyramid Hotel Group• Rewarded effort and exceptional performance (daily, weekly and monthly) as a strategy and the key for success.• TOP sales performer in my Department by February 2020. I strive to lead the team to enhance revenue through sales training, by reinforcing a formal training provided by FPG (third party) with daily coaching.• Championed ADR by optimizing the “perfect sell” with procedures that involve an assessment of arrivals for accuracy, along with the use of Hotel Tonight and other techniques to make sure we are maximizing revenue (selling every room). Every perfect sell meant a bonus of $100 for all managers at the Front Office, which was an incentive to work as a team (even if we were off duty).• Contributed to SOPs (Standard Operating Procedures) related to service standards to prepare for our audit (mystery shopper format). I will persist in coaching my staff for consistency. Show less

Manager of The Riverbend Bar & Grill, Restaurant & Lounge (Bar), Starbucks, Gift Shop, Fresh Bites (Room Service). Promoted from the Front Office into F&B/Operations role. Also, former Night Audit Manager/Executive Lounge Manager. Marriott Hotel operated by TPG.

• Successfully reached our department’s goals as measured by our KPIs, including mystery shop call scores consistently on target and attained upsells regularly • Champion of our guest loyalty program, customer satisfaction, safety and community service events within my department• Challenged to come up with ideas and proposals that will help the Hotel sell its resources to the right customer at the right time for the right price, while maximizing revenue with sales techniques learned… Show more • Successfully reached our department’s goals as measured by our KPIs, including mystery shop call scores consistently on target and attained upsells regularly • Champion of our guest loyalty program, customer satisfaction, safety and community service events within my department• Challenged to come up with ideas and proposals that will help the Hotel sell its resources to the right customer at the right time for the right price, while maximizing revenue with sales techniques learned through company sponsored training Show less

Key team member during the Hotel’s transition into Opera (B Ocean) from Lightspeed (Starwood).

Specialized in helping 2 Hotels increase their revenue and gain market share in Fort Lauderdale while meeting the expectations of wholesalers, conference planners, prospect clients, future and current guests.Supported the front desk team by running several reports (Crystal) that help the Hotel increase efficiency and meet brand standardsFirst line of contact of the revenue management department with other departments, wholesalers, clients and guests, through generic e-mail and several… Show more Specialized in helping 2 Hotels increase their revenue and gain market share in Fort Lauderdale while meeting the expectations of wholesalers, conference planners, prospect clients, future and current guests.Supported the front desk team by running several reports (Crystal) that help the Hotel increase efficiency and meet brand standardsFirst line of contact of the revenue management department with other departments, wholesalers, clients and guests, through generic e-mail and several other types of communicationFamiliarized with the needs of groups, cruise ship, airline, opaque, wholesale, on-line, corporate and international markets alike Challenged to come up with ideas and proposals that will help the Hotel sell its resources to the right customer at the right time for the right price, while maximizing revenueCommitted to strong GEI and Safety through continued participation in the committees Show less

Nov 2010 – Dec 2014 (4 Years)Westin Beach Resort & Spa / Sheraton Fort Lauderdale Beach Hotel, FLComplex Reservations DepartmentTransient/Business Travel Specialist / Group Rooms CoordinatorJan 2007 – Nov 2010 (3 Years)Westin Diplomat Resort & Spa - Hollywood, FLMar 2008 – Nov 2010 Transient Revenue Coordinator - promoted Jan 2007 – Mar 2008 Guest Services Ambassador/Front Desk Agent - promoted

First line of contact of the revenue management department with other departments, wholesalers, clients and guests, through generic e-mail and several other types of communication.Supported the front desk team by running several reports (Crystal) that help the Hotel increase efficiency and meet brand standards.Nominated for stellar performer award.

Gained significant experience at the front desk of a property that has it all. Participated in the Westin brand training program, were employees are encouraged and empowered to practice the core values of this upscale full-service brand.Trained in the areas of housekeeping (partnered with a manager) and service express (PBX operator)Nominated for stellar performer award.

Interacted with guests and received training in all aspects of guest services as a Front Desk Agent and PBX operator, while remaining committed to the highest standards of customer service.Communicated with all departments in the resort on a daily basis and understood how the property worked as a whole.Enjoyed being part of a great team that managed the most beautiful upscale oceanfront property in the Florida Keys and rose to the challenge of pleasing the most demanding visitors of… Show more Interacted with guests and received training in all aspects of guest services as a Front Desk Agent and PBX operator, while remaining committed to the highest standards of customer service.Communicated with all departments in the resort on a daily basis and understood how the property worked as a whole.Enjoyed being part of a great team that managed the most beautiful upscale oceanfront property in the Florida Keys and rose to the challenge of pleasing the most demanding visitors of Islamorada. Show less

Learned every aspect of the rental car business from a retail perspective, as I was formally trained by Enterprise for a management position.Involved in day-to-day business decisions related to management, customer service & marketing for corporate accounts.Received hands-on training in sales from seasoned professionals who are passionate about customer satisfaction.

http://www.wnvcorp.com/WNV Sales, Inc is a distributor of Konus, Celestron, Olympus, ATN and more recently DXG digital technology Worked with suppliers in the United States and clients in Latin America and the Caribbean to process orders of global brands in the Industry. Launched projects to expand the market share of these brands in Latin America and the Caribbean with a business to business selling and targeted marketing approach. Involved in marketing projects such as… Show more http://www.wnvcorp.com/WNV Sales, Inc is a distributor of Konus, Celestron, Olympus, ATN and more recently DXG digital technology Worked with suppliers in the United States and clients in Latin America and the Caribbean to process orders of global brands in the Industry. Launched projects to expand the market share of these brands in Latin America and the Caribbean with a business to business selling and targeted marketing approach. Involved in marketing projects such as brochures, product specs, presentations, newsletters, point of sale, artwork and promotional material, to support our foreign distributors and retailersEstablished strong business relationships with WNV Sales’ subsidiaries in Brazil and Argentina, as well as our business partners in Mexico, Argentina, Brazil, Colombia, Costa Rica, Panama, Honduras, El Salvador, Peru, Venezuela, Puerto Rico, Dom. Republic,Ecuador and Chile among othersExhibitor at trade shows such as the Photography Marketing Association (PMA) Convention (Las Vegas, 2004) and The Motivation Show (Chicago, 2004) as the exclusive distributor of Konus products in the U.S. and Latin American markets Show less

Supervised patron service at the Circulation Desk at night (maintained and updated database)Oversaw the work of student assistants.Responsible for securing a beautiful 3 story library with 924,180 resources and 2 computer labs.Assisted patrons, librarians and professors at the Reference Desk.Developed strong skills in research for business and other fields.