Vice President, Professional Services (Return To Profitability, Operational Excellence)
Us
The CEO brought me in to turn around the product development, product installation, product customization, project management, technical consulting, business consulting, custom development, and 24 x 7 product support services departments. Oversaw offices in Dallas and Atlanta (USA), London (UK), Amsterdam (Netherlands), Hong Kong, Singapore, Sydney and Melbourne (Australia) servicing 340 clients in Europe, Africa, Asia, Australia, North America and South America. After replacing the majority of the existing managers and training the new ones in solution selling principles, we were able to increase sales and profits. Our accomplishments included:• Exceeded department’s 1996 profitability goal by over $1.0 MM.• Created internal systems for effective measurement and management of the department. (e.g., Services Revenue Forecasting, Services Financial Reporting, Services Business Model, Project Management Methodology, Call Tracking System, Year 2000 Methodologies).• Developed company’s first offshore relationship in India.• Executive sponsor of the Year 2000 Strategy that was flawlessly executed without a single client incidents.• New procedures and systems led to an 11% increase in Realization, 10% increase in Utilization, and a 13% increase in Revenue per Billable Employee.